Summary
Work History
Education
Skills
Timeline
Intern

Mitchell Odermatt

Kanwal,NSW

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Work History

IT Support

Australian Institute of Management
09.2019 - 09.2024
  • Handled the day to day request of users across our 7 locations in conjunction with our service provider.
  • Edited and maintained phone system architecture to meet changing requirements.
  • Rolled out projects such as Modern Management and implemented MFA across multiple platforms.
  • Data consolidation within Salesforce and other platforms.
  • Device setup and repair.
  • Onboarding and offboarding of staff.

Customer Experience Officer

Australian Institute of Management
04.2018 - 09.2019
  • Communicating with students to ensure pre-course work was completed as well as preparing materials for both the students and facilitators.
  • Greeting and assisting customers face to face, over the phone and via email.
  • Implemented new systems to streamline repetitive and time consuming jobs.
  • Trained new staff in all appropriate procedures.
  • Assisted other teams within the business to ensure smooth operation of day to day business.

Building Services

Australian Institute of Management
08.2015 - 07.2017
  • Prepare all training rooms and materials each day.
  • Clean and tidy and stock student and staff areas, including kitchens printers and points of service.
  • Meet and greet students for afternoon courses and server afternoon meals.
  • Shelve returns and tidy the library

AV Technician and Room Setup

EY
05.2014 - 02.2017
  • Set up rooms for all day to day actives including training, meeting, video conferences and events.
  • Maintained all rooms throughout the day, including technology, water/glasses, and general tidiness.
  • Working closely with the wait staff and reception to ensure client satisfaction.
  • Room booking coordination across the 60-100 rooms.
  • Assisting the corporate kitchen during large events.

Education

Certificate III - Live Production And Technical Services

TAFE NSW
NSW
10-2013

Skills

  • Data entry
  • Critical thinking
  • Customer service
  • Conflict resolution
  • Administrative support
  • Call center experience

Timeline

IT Support

Australian Institute of Management
09.2019 - 09.2024

Customer Experience Officer

Australian Institute of Management
04.2018 - 09.2019

Building Services

Australian Institute of Management
08.2015 - 07.2017

AV Technician and Room Setup

EY
05.2014 - 02.2017

Certificate III - Live Production And Technical Services

TAFE NSW
Mitchell Odermatt