Mohamed Ahmed
KINGSBURY,VIC
Overview
14
14
years of professional experience
Work History
Customer service officer
ISS Facility Service
Melbourne, VIC
12.2024 - Current
- Company Overview: With over 485,000 employees throughout 46 countries Globally ISS is a company of belonging
- Connecting People and Places to Make the World Work Better
- Provide a high level of customer service to travelling passengers working at the Busy Melbourne Tullamarine Airport
- Assist passengers with queries relating to moving through the airport
- Manage passenger flow at screening point to minimise queuing times
- Strong customer service focus and team player mindset
- With over 485,000 employees throughout 46 countries Globally ISS is a company of belonging
- Connecting People and Places to Make the World Work Better
Statewide Fundraising Officer
Islamic Relief Australia
01.2024 - 12.2024
- Arrange fundraising campaigns or events
- Evaluate the success of previous fundraising events
- Train volunteers in fundraising procedures and practices
- Process donations, ensuring timely and accurate data entry
- Support community engagement activities, such as events, stalls, open days
Community Health Initiatives Awareness Coordinator
East Africa Women’s Foundation
Victoria
10.2023 - Current
- Provide a safe, inclusive, and culturally appropriate environment for families
- Support Victoria’s African communities, fostering a sense of belonging, connection, and inclusion
- Focus on creating an inclusive environment where individuals can thrive, engage, and feel valued within the broader community
- Empower these communities, promote cultural understanding, and ensure access to essential resources and services
Secretary
Somali Community Language & Cultural Centre
Melbourne
01.2011 - 09.2024
- Support Somali community wellbeing in Melbourne
- Assist with housing, migration, youth, and schooling issues by providing support and guidance to individuals and families facing these challenges
- Provide mental health casework
- Organise mental health clinics
Head of Community and Inclusion & Capacity Building
Hope Aid Organisation
04.2022 - 09.2023
- Company Overview: East Africa / Kenya
- Empower marginalized groups, including women and youth, through targeted capacity-building and financial inclusion initiatives
- By offering tailored training programs, skills development workshops, and financial literacy resources, I help individuals gain the knowledge and tools needed to improve their economic independence and create sustainable opportunities
- These initiatives focus on increasing access to financial services, promoting entrepreneurship, and fostering leadership skills, enabling these groups to actively contribute to their communities and achieve long-term personal and financial growth
- East Africa / Kenya
Organisational Development Leader
Africa Disaster Management ADREF
01.2017 - 01.2022
- Company Overview: Nairobi
- Lead organisational initiatives
- Manage disaster and risk management efforts
- Provide relief and humanitarian support
- Coordinate emergency relief efforts
- Nairobi
Delivery Driver
Jetstar Couriers
Melbourne
01.2016 - 01.2017
- Company Overview: Melbourne
- Multiple drops around Melbourne suburbs
- Provide quality customer service
- Melbourne
Self Employed
TransMax Pty Ltd
Melbourne
02.2015 - 03.2021
- Company Overview: Melbourne
- Sub-contractor deliveries Melbourne Metro and Regional as required
- Melbourne
Field Officer
Nomadic Heritage Aid
01.2013 - 01.2015
- Company Overview: KE
- Oversee operations
- Coordinate emergency relief efforts in war and disaster affected areas
- KE
Timeline
Customer service officer
ISS Facility Service
12.2024 - Current
Statewide Fundraising Officer
Islamic Relief Australia
01.2024 - 12.2024
Community Health Initiatives Awareness Coordinator
East Africa Women’s Foundation
10.2023 - Current
Head of Community and Inclusion & Capacity Building
Hope Aid Organisation
04.2022 - 09.2023
Organisational Development Leader
Africa Disaster Management ADREF
01.2017 - 01.2022
Delivery Driver
Jetstar Couriers
01.2016 - 01.2017
Self Employed
TransMax Pty Ltd
02.2015 - 03.2021
Field Officer
Nomadic Heritage Aid
01.2013 - 01.2015
Secretary
Somali Community Language & Cultural Centre
01.2011 - 09.2024
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