Mohammad Abdul Afif
Melbourne,VIC
Summary
Results-driven Corporate Store Manager with expertise in inventory management and team leadership. Implemented promotional strategies that increased sales visibility and customer satisfaction. Trained staff and resolved conflicts to foster a high-performance retail environment. Focused on driving results through analytical thinking and effective coaching.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Corporate Store Manager
7-eleven
Melbourne, Vic
01.2020 - Current
- Oversaw daily store operations and ensured compliance with company policies.
- Coordinated inventory levels and stock replenishment with suppliers to ensure product availability.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored team members on customer service best practices to improve service quality.
- Implemented promotional strategies to enhance product visibility and sales.
- Conducted regular staff meetings to communicate goals and expectations.
- Managed employee performance reviews to ensure staff was meeting expectations.
- Recruited, trained, and supervised a team of retail associates.
- Resolved customer complaints to enhance shopping experience and foster customer loyalty.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Assisted in developing new product lines based on customer feedback.
Education
Professional Year - Australian Business Culture, Environment And Workplace Skills, Professional Business Communication
Performance Education
Melbourne 11.2020 - 08.2021
Masters in Information And Communication Technology -
LaTrobe University
Melbourne, Vic 07.2018 - 08.2020
Bachelors in Electronics And Communication Engineering -
GITAM University
Visakhapatnam, Andhra Pradesh 06.2013 - 07.2017
Skills
- Inventory management
- Visual merchandising
- Customer relationship management
- Promotional strategy development
- Team leadership
- Staff training
- Customer service
- Conflict resolution
- Analytical thinking
- Technology proficiency
- Coaching and mentoring
Timeline
Professional Year - Australian Business Culture, Environment And Workplace Skills, Professional Business Communication
Performance Education
11.2020 - 08.2021
Corporate Store Manager
7-eleven
01.2020 - Current
Masters in Information And Communication Technology -
LaTrobe University
07.2018 - 08.2020
Bachelors in Electronics And Communication Engineering -
GITAM University
06.2013 - 07.2017