Monica Davidson

Deliver training and assessment to the Indie College Learner cohort, complying with the company's training and assessment strategies.

Provide training and assessment in line with the relevant training package.

Use strong interpersonal skills and resilience to engage with a diverse learner cohort.

Complete documentation in line with Indie College policies and procedures.

Working in a strong and cohesive team environment.

Using time management skills and administrative skills to meet deadlines and ensure compliance with the company's strategies.

Participate in regular professional development and training to maintain a current knowledge of polices and procedures and industry compliance.

This role provided opportunity to commence in a brand-new program, responsible for the program’s development and growth in the greater Bendigo region. School Leavers Employment Support (SLES) is an NDIS support designed to support young people as they transition out of formal schooling into future employment. The purpose of this support is to create employment opportunities for participants, provide training and coaching to increase their employability skills and life skills. My core responsibilities in ensuring the continued growth of the program is to maintain strong relationships with key stakeholders, including participants, family members and carers, community services and employers.

• Perform onboarding and registration for participants
• Provide employment skills and training and support to participants via group delivery, assessment and development of defined coursework
• Liaise with community members and participant networks
• Engage with community stakeholders and employers while providing intensive group and individual support to build employability skills

Provide training and assessment for Tourism and Events students from Certificate II up to Advanced Diploma in accordance with the VET Quality Framework (ASQA). This was achieved by developing resources and assessments to support delivery of individual units, whilst developing and maintaining relationships with industry and key government bodies.

• Develop teaching and learning strategies and materials.
• Adapt learning and assessment materials to cater for group and individual learning needs, learning environments and learning outcomes.
• Develop project and research skills in the classroom
• Maintain Moodle interface for both learning materials and assessments. Provide feedback and track student results for reporting purposes.
• Work independently and in a team environment.
• Set and achieve teaching objectives and exercise judgement and initiative.

Responsible for providing retail and corporate consulting for both domestic and international travel. Involved in the ongoing team contribution of business development at the branch, and the identification and development of marketing opportunities. All areas of back and front office accounting, and management of client files.Streamlined booking processes for improved efficiency and reduced wait times for clients.

• Regularly attended industry conferences, expanding professional network and keeping abreast of developments in the field of travel sales.
• Built strong relationships with vendors to secure competitive pricing and exclusive deals for customers.
• Stayed current on industry trends to provide knowledgeable advice and relevant recommendations to clients.

Responsible for identifying volunteer training needs to ensure the longevity of the program. Maintaining and updating volunteer resources imperative to the success of the City Ambassador program. Fostering close working relationships with City Ambassador Supervisors to ensure that they are supported and equipped with the necessary skills to identify and report on all operational elements of the program. Securing promotional opportunities for the program via internal stakeholders and liaising with external stakeholders to promote Tourism Melbourne, and the City Ambassador, Cruise Ship, Town Hall Tours and Events Servicing programs.

• Make decisions relating to all aspects of the day-to-day operation of the City Ambassador, Cruise Ship and Events Servicing Programs.
• Provide advice and support to the team regarding the programs.
• Respond within agreed timelines to set tasks and projects.
• Use discretion to deal with routine operational problems and issues.
• Maintain rosters for programs and special events.
• Ensure supervisors are trained and briefed regarding the day to day operational and procedural requirements of the programs and that current information about events and products is available to them.
• Liaison with tourism operator and associations and other stakeholder businesses to promote the programs
• Foster strong cooperation and partnerships with the tourism industry and event and convention organisers.