Monika Behl
Boronia Heights,QLD
Summary
Reliable Support Worker enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
8
8
years of professional experience
Work History
Support Worker
Home Caring Loganlea
02.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
Customer Service Assistant
Ampol
01.2016 - Current
- Communication with the customers - Customer Service Assistant
- Handling Cash & Stock at Store
- Checking the inventory in stock & out of stock and maintaining the register
- Achievements: Positive feedback from customers
- Able to handle customers and maintenance of store at same time.
Education
Certificate III - Individual Support
Australian College of Community Services And Care
Brisbane10.2023
Masters in Business Administration -
KAPLAN BUSINESS SCHOOL
01.2016
Post Graduate Diploma in Computer Applications -
KURUKSHETRA UNIVERSITY
01.2008
Advance Diploma in Multimedia specialist Program -
ARENA MULTIMEDIA - APTECH
01.2006
Post Graduate Diploma in Public Relations -
Bhavan's Rajendra Prasad Institute of Communication
01.2005
Bachelor's Degree in Commerce (Accountancy) -
PUNJAB UNIVERSITY
01.2004
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Daily living assistance
- Confidentiality and Privacy
- Cleaning and sanitizing
- Mobility Assistance
- Behavioral support
- Meal Preparation
- Meal Planning and Preparation
- Transportation Assistance
- Documentation abilities
References
Donna Reading - Support Worker - 0422302665
Alex Ison - Manager at Ampol - 0402096271
Reading
I love to read on Human psychology, brain functions and behavioural issues.
Languages
English
Professional Working
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Support Worker
Home Caring Loganlea
02.2024 - Current
Customer Service Assistant
Ampol
01.2016 - Current
Certificate III - Individual Support
Australian College of Community Services And Care
Masters in Business Administration -
KAPLAN BUSINESS SCHOOL
Post Graduate Diploma in Computer Applications -
KURUKSHETRA UNIVERSITY
Advance Diploma in Multimedia specialist Program -
ARENA MULTIMEDIA - APTECH
Post Graduate Diploma in Public Relations -
Bhavan's Rajendra Prasad Institute of Communication
Bachelor's Degree in Commerce (Accountancy) -
PUNJAB UNIVERSITY
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