Monique Busuttil
Tarneit,Australia
Summary
Dedicated customer service expert. Fast learner with flexibility and adherence to following standards and procedures. Offering high level of motivation and commitment driving customer satisfaction. Enthusiastic with a positive attitude ready to take on any challenges and able to work well in a team and individually.
Overview
6
6
years of professional experience
Work History
Beauty Therapist/Assistant Manager
Saltairspa
Melbourne, Vic, Australia
02.2022 - Current
- Greeted customers with enthusiasm, dedicated to creating quality care and customer satisfaction
- Developed an ever-growing clientele base, creating revenue and rapport, strong communication and interaction with clients
- Managed inventory, create orders and ensure shelves are restocked to visual guidelines
- Reception and extensive shortcuts knowledge, administrative paperwork, sufficiently responding to emails, answering calls and making bookings
- Successfully performed treatments such as advanced facials, chemical peels, microdermabrasion, lash and brow services, tinting, tanning, spa wrap/body treatments, body massage, hand and foot services
- Upsold product with detailed knowledge and sales technique
- Participated in ongoing training sessions to stay up to date with new product/knowledge and industry skills
- Provided training and guidance to employees
- Performed daily opening and closing procedures
- Resolved customer complaints to maintain long-term relationships and uphold quality service
Beauty Therapist
Lancemore Hotel Dayspa
Melbourne, VIC, Australia
01.2020 - 02.2022
- Managed and maintained excellent communication and relationships with clients
- Developed loyal and ever-growing customer base with consistent delivery of top-notch service and beauty advice
- Drove customer engagement and revenue with extensive product and service knowledge
- Pursued client interactions and sales, immediately engaging with interested customers
- Successfully performed all body treatments such as massage, spa wraps, mani/pedis, facials and waxing
- Sufficient knowledge with navigating shortcuts and reception duties
Beauty Therapist
Smooth Curves Skin and Body Clinic
Williamstown, Australia
01.2019 - 01.2020
- Greeted clients in a friendly and helpful manner
- Aimed to keep customers satisfied and returning
- Performing beauty treatments, massage therapy, facials for clients in a professional friendly manner
- Performing tailored treatments based on client's requirements
- Maintaining standards of hygiene, cleanliness and sterilization
- Cleaning treatment rooms/setting up for treatments
- Analyzing patient needs, providing client consultations
- Performing customized skin analysis
- Provided product information and client feedback
- Effectively worked under supervision from senior beauty therapist trainers performing various duties, including facials, body treatments, body massage, nail treatments, tanning, waxing and tinting
Education
Victorian Certificate Of Education (VCE) -
Thomas Carr College
TarneitDiploma of Beauty Therapy -
Victoria University Polytechnic
01.2019
Diploma of Screen and Media Specialist Makeup Services -
National Academy of Beauty
01.2017
Certificate IV in Visual Arts -
RMIT University
Melbourne01.2016
Skills
- Customer service
- Effective communication
- Sales and Upselling
- Teambuilding and training
- Empathy and patience
- Adaptability
Makeupskills
- Know how to effectively apply and remove makeup
- Excellent skills in color combination and skin tone management
- Have sufficient knowledge on how to use various types of products
- Understanding good hygiene practice and importance of sanitizing products
- Constantly trying new techniques and using new products to build up my personal skills
- Learning how to adapt to the latest makeup trends in cosmetics and the makeup industry
- Know how to apply different makeup looks/styles to all ages and cater to the clients desire
Personal Information
Date of Birth: 07/23/97
Home
97480292
References
Ayse Kalfaoglu, manager
Timeline
Beauty Therapist/Assistant Manager
Saltairspa
02.2022 - Current
Beauty Therapist
Lancemore Hotel Dayspa
01.2020 - 02.2022
Beauty Therapist
Smooth Curves Skin and Body Clinic
01.2019 - 01.2020
Victorian Certificate Of Education (VCE) -
Thomas Carr College
Diploma of Beauty Therapy -
Victoria University Polytechnic
Diploma of Screen and Media Specialist Makeup Services -
National Academy of Beauty
Certificate IV in Visual Arts -
RMIT University