Morgan Mackenzie-Ross
Brisbane,QLD
Summary
Enthusiastic and passionate management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Gifted in overseeing all facets of customer-facing and back-end operations. Pride in having an empathetic approach with team members and building rapport with customers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Platypus Shoes
2020.08 - Current
- Managing and rostering a team of up to 10 employees.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Interact with customers daily to build connections and nurture relationships by building rapport.
- Managed inventory control processes weekly to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Assisted in recruiting, hiring and training of team members.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals all year round and accomplished business objectives by inspiring staff and promoting target products.
- Optimised store displays and appearance via strategic merchandising weekly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
Receptionist
GKS Law
2018.08 - 2020.08
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered multiple phone calls promptly and directed incoming calls to correct offices each day.
- Always kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, and completed daily postal mail.
- Managed office supplies
- Daily management of appointments for clients with scheduling system.
- Processed invoices for clients after appointments.
- Completed banking for practice and safely handed checks.
Sales Assistant
Wanted Shoes
2017.11 - 2018.08
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers to locate products in store by providing genuine customer service.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Managed efficient cash register operations.
Education
North Lakes State College
Mango Hill, QLD2017
Skills
- Highly motivated
- Friendly and Positive
- Strong multi-tasking
- Dependable and reliable
- Sales Leadership
- Recruitment and hiring
- Empathetic
- Team motivation
Certification
Certificate I Business - 2017
Professional Telephone Skill Course - OPD Training 2019
Timeline
Retail Store Manager
Platypus Shoes
2020.08 - Current
Receptionist
GKS Law
2018.08 - 2020.08
Sales Assistant
Wanted Shoes
2017.11 - 2018.08
North Lakes State College
Certificate I Business - 2017
Professional Telephone Skill Course - OPD Training 2019
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