Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Additional Information
Generic

Moushikha Ghosh

Moorooka

Summary

Dedicated Administrative Professional with extensive experience in client service, compliance, and organisational support. Skilled in managing enrolments, maintaining accurate records, and ensuring adherence to regulatory requirements. Adept at multitasking, problem-solving, and building strong relationships with stakeholders, government agencies, and clients. Proven ability to deliver efficient administrative operations while maintaining high standards of accuracy and professionalism.

Overview

10
10
years of professional experience

Work History

Administration Officer

Axial Training
01.2024 - Current
  • Manage enrolments, progressions, and assessments, ensuring compliance with funding and regulatory requirements.
  • Conduct quality checks, audits, and approvals of competency paperwork to maintain documentation accuracy.
  • Liaise with trainers, students, parents, and government bodies to streamline paperwork and reporting.
  • Provide customer-focused service, responding promptly to inquiries and supporting clients and internal teams.
  • Generate reports, track trainee records, and update databases to support compliance and audits.
  • Managed approximately 30 incoming calls, emails per day by various stakeholders

Administrative Staff

Step Into Training Services
01.2023 - 01.2024
  • Organised enrolments and admissions, ensuring accurate documentation and compliance.
  • Maintained and updated client account databases, improving information accessibility.
  • Supported reception by answering calls, greeting visitors, and assisting students and vendors.
  • Coordinated with agents, students, and marketing teams to improve processes.
  • Scheduled appointments and followed up with students to support learning pathways.
  • Checked immigration documents and VEVO records, and assisted students with completing required forms accurately and on time.

Graduate Teacher

Himalayan Public School
01.2021 - 01.2022
  • Managed budgets and coordinated socio-cultural events, demonstrating planning and financial skills.
  • Delivered teaching while maintaining student records with precision and professionalism.
  • Improved student comprehension by incorporating real-world examples and hands-on activities into lesson plans.
  • Served as a mentor for new teachers, sharing best practices and offering guidance on classroom management techniques.
  • Utilized technology tools such as interactive whiteboards, online resources, and digital platforms to enrich lessons and engage students in the learning process.

Private Tutor

Freelancer
01.2016 - 01.2022
  • Successfully managed a busy freelance tutoring schedule, demonstrating strong organisational skills.
  • Adapted teaching methods to individual needs, improving communication and relationship-building.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Used positive reinforcement, repetition, and review to help students master challenging material.
  • Assisted students with time management strategies, improving their ability to complete assignments efficiently.

Education

Bachelor of Education -

West Bengal University of Teachers' Training
India
01.2020

Bachelor of Arts - English Literature

Cooch Behar Panchanan Barma University
India
01.2018

Skills

  • Strong administrative coordination and record-keeping
  • Policy compliance and quality assurance checks
  • Data management and reporting
  • Customer service and client relationship management
  • Multitasking, organisation, and time management
  • Proficient in MS Office Suite and database systems
  • Excellent written and verbal communication
  • Printed assessments and handbooks, managed scanning tasks, and supported the HR department with handling incoming and outgoing correspondence
  • Multiple priorities management

Accomplishments

Received multiple appreciations for constant performance and achieving targets consistently throughout my tenture

Languages

English
Full Professional
Hindi
Native or Bilingual
Bengali
Native or Bilingual

Timeline

Administration Officer

Axial Training
01.2024 - Current

Administrative Staff

Step Into Training Services
01.2023 - 01.2024

Graduate Teacher

Himalayan Public School
01.2021 - 01.2022

Private Tutor

Freelancer
01.2016 - 01.2022

Bachelor of Education -

West Bengal University of Teachers' Training

Bachelor of Arts - English Literature

Cooch Behar Panchanan Barma University

Additional Information

  • Flexible, reliable, and adaptable to changing priorities.
  • Strong ability to build and sustain professional relationships.

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Moushikha Ghosh