Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mubarak Hassan

Blair Athol,SA

Summary

Dynamic and compassionate Support Worker with a proven track record at My Choice And Network, excelling in emotional support and multitasking. Demonstrated ability to enhance client wellness and independence, coupled with exceptional customer service skills honed at McDonald's. Recognized for teamwork, dedication, and a strong work ethic, consistently improving client and customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Support Worker

My Choice And Network
11.2021 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Monitored clients' progress to adjust treatment plans accordingly.
  • Assisted clients in identifying community resources and connecting with appropriate services.

Mcdonald's Crew Member

McDonald's Port Adelaide
01.2021 - 01.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Mcdonald's Crew Member

Mcdonald's
03.2019 - 03.2020
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

Education

High School Diploma -

Roma Mitchell Secondary College
Gepps Cross, SA
12-2021

Year 7 Graduation Certificate -

Challa Gardens Primary School
SA
12-2016

Skills

  • Daily living support
  • Emotional support
  • Cleaning and sanitizing
  • Active listening
  • Mobility assistance
  • Meal preparation
  • Behavioral support
  • Teamwork and collaboration
  • Customer service
  • Multitasking and organization
  • Time management
  • Customer assistance
  • Work ethic and integrity

Certification

P2 Licence

Timeline

Support Worker

My Choice And Network
11.2021 - Current

Mcdonald's Crew Member

McDonald's Port Adelaide
01.2021 - 01.2022

Mcdonald's Crew Member

Mcdonald's
03.2019 - 03.2020

High School Diploma -

Roma Mitchell Secondary College

Year 7 Graduation Certificate -

Challa Gardens Primary School

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Mubarak Hassan