Mubeena Shaik
Footscray,QLD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Console Operator
United Petroleum
Bli Bli, QLD
03.2023 - Current
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Observed and reported suspicious activities and persons.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Collaborated with team members to develop strategies for improving overall console performance and functionality.
Call Center Representative
EVWS
Melbourne, VIC
07.2020 - 12.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times..
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Created and maintained detailed database to develop promotional sales.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
Education
Diploma Of Education - Early Childhood Education
Victoria University
Melbourne, VICBachelor Of Technology - Electronic And Communication Engineering
Jntuk
05.2019
Skills
- Communication abilities
- Remote Support
- Software Installation
- Data Processing
- System monitoring
- Customer Service
- Data Entry
- Time Management
- Flexible Schedule
- Ticket Queue Management
Additional Information
I’m going to move to Melbourne by end of this month for my education. Currently I’m living in Sunshine Coast, QLD. Looking for part-time, full-time or a casual position in Melbourne. I’m a quick learner with strong communication skills.
Languages
Telugu
Full Professional
English
Full Professional
Hindi
Native or Bilingual
Timeline
Console Operator
United Petroleum
03.2023 - Current
Call Center Representative
EVWS
07.2020 - 12.2020
Diploma Of Education - Early Childhood Education
Victoria University
Bachelor Of Technology - Electronic And Communication Engineering
Jntuk