Muhammad Ayaan Afzal
Footscray,VIC
Summary
Highly dedicated and enthusiastic IT student, with strong analytical and problem-solving skills gained through academic knowledge and practical work experiences. Excellent work ethic displayed through extra-curricular activities and strong employment history.
Overview
2
2
years of professional experience
Work History
Protocol and Guest Services Co-ordinator
Expo 2020 Dubai
Dubai, UAE
10.2021 - 03.2022
- Successfully coordinated various events including major concerts held at The Expo 2020 Site.
- Responsible for the implementation of new procedural changes and launching of new SOPs across the Site.
- Assisting the senior management team in the development and implementation of cost management, revenue management, and budget control processes and strategies.
- Responsible for creating employee rosters and reviewing employee clock-ins and payroll data to ensure correct monies have been paid, and no contract breaches occurred.
- Responsible for dealing with various customer complaints and taking appropriate corrective actions.
Event Organizer and Supervisor
EventLab
Dubai, UAE
04.2021 - 09.2022
- Playing a pivotal role in a variety of events, showing smooth event operations, overlooking all safety protocols and procedures, and showing client and customer satisfaction.
- Ensuring the event ran smoothly and dealing with any problems in a quick and efficient manner while also working with various sizes teams.
- Some of the events I have done include major concerts in CocaCola Arena Dubai, fitness events such as Dubai Ride and Dubai Run 2021, Show-caller at VIP events in Expo 2020 Dubai, and supervising the opening and closing ceremonies of Expo 2020 Dubai, as well as the opening of the world’s largest dancing water fountain at the Pointe, Dubai.
Sales Associate
Adidas
Dubai, UAE
05.2020 - 09.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Successfully worked with the team during the busiest months of the year and achieved 34% above sales targets.
Education
Bachelor of Science - Information Technology
Victoria University
Melbourne, VIC06.2025
Bachelor of Science - Computer Science
SZABIST
Dubai, UAE07.2021
High School Diploma -
St. Mary's Catholic High School
Dubai, UAE07.2018
Skills
- Flexible Hours
- Computer Proficiency and Microsoft Office
- Strong Communication and Interpersonal Skills
- Interpretation and Translation Services
- Staff Leadership
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Teamwork and Collaboration
- Customer Service
Timeline
Protocol and Guest Services Co-ordinator
Expo 2020 Dubai
10.2021 - 03.2022
Event Organizer and Supervisor
EventLab
04.2021 - 09.2022
Sales Associate
Adidas
05.2020 - 09.2020
Bachelor of Science - Information Technology
Victoria University
Bachelor of Science - Computer Science
SZABIST
High School Diploma -
St. Mary's Catholic High School