Myla Kim Guinto
Maison Duie,NSW
Summary
Proven hospitality professional with extensive experience in high-paced environments like Rydges Hotel, adept at food safety and preparation, and excelling in customer service. Demonstrated ability to enhance guest satisfaction and streamline operations, showcasing strong teamwork and housekeeping skills. Achieved significant improvements in service quality, underlining a commitment to excellence and guest relations.
Competent in different ways of pruning for certain grape varieties and picking table and wine grapes
Overview
9
9
years of professional experience
Work History
Hospitality Worker
Rydges Hotel
03.2023 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Setting up dinning areas for functions and events
- Bar service for guests
- Coffee runner
- House keeping in resort accommodation
- Restocking mini bar in resort accommodation
- Communicated with customers to promptly resolve complaints and address inquiries.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
Vineyard Worker
Milson Estate
11.2021 - Current
- Pruning vines, picking grapes and organizing other vineyard workers allocating their roles for each day during the pruning and picking seasons
House Keeping
Milson Estate
05.2021 - Current
- Maintained a safe and clean environment for residents through diligent housekeeping and sanitation practices.
- Thorough cleaning of private residence and guest cottage
- Duties include changing bed linen, washing drying and ironing of bedding and residents clothing, cleaning all surfaces bathrooms toilets and kitchens, vacuum and mopping
House Maid Domestic Helper
Bhysaher Alsabhan
10.2015 - 06.2019
- Duties included all aspects of house cleaning, all meal preparations, serving meals, laundry of bedding and clothing, ironing, vacuuming and mopping
Education
No Degree -
Holy Angel University
Angeles City Phillipines03.1986
Skills
- Food safety knowledge
- Food Preparation
- Cleaning and sanitizing
- Housekeeping
- Event preparation
- Cross-cultural sensitivity
- Customer Service
- Teamwork and Collaboration
- pruning of vines
- picking different varieties of table and wine grapes
Additional Information
RSA
Police check
Working with children check
Timeline
Hospitality Worker
Rydges Hotel
03.2023 - Current
Vineyard Worker
Milson Estate
11.2021 - Current
House Keeping
Milson Estate
05.2021 - Current
House Maid Domestic Helper
Bhysaher Alsabhan
10.2015 - 06.2019
No Degree -
Holy Angel University
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