Nadine Madrajat
Georges Hall,Australia
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Knowledgeable administration officer with remarkable skills in organizing, communicating and problem-solving. Well-versed in records maintenance and schedule management with expertise in delegating tasks to optimize office team performance. Punctual and driven to succeed.
Overview
3
3
years of professional experience
Work History
Administration officer
UTS Childcare Blackfriars
05.2024 - Current
- Organised and maintained filing systems for confidential documents, correspondence, and reports
- Assisted in the preparation of budgets by collecting data and inputting information into spreadsheets
- Managed calendars to ensure efficient use of time; scheduled appointments as needed
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents
- Performed data entry tasks including entering financial transactions into the company's accounting system
- Compiled daily activity logs and updated records with pertinent information on a regular basis
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary
- Greeted visitors warmly upon arrival at office reception area
- Developed new filing systems to improve accuracy of document retrieval processes
- Maintained inventory of office supplies ensuring stock levels are sufficient for daily operations
- Monitored email accounts regularly and responded appropriately within established timeframes
- Processed invoices, purchase orders and other financial paperwork in accordance with company policies
- Monitored stock levels within the office environment, placing orders when necessary
- Generated weekly reports detailing progress made against set targets or objectives
- Set appointments and managed meeting schedule
Customer Service Representative
Maintenance Sydney City
01.2024 - 05.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Streamlined call center processes for improved efficiency and reduced wait times
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Reached out to customers after completed sales to suggest additional service or product purchases
- Promptly responded to inquiries and requests from prospective customers
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Responded to customer calls and emails to answer questions about products and services
- Detailed payment options and explained price, receipt and billing details to customers
- Hybrid
Receptionist
Aland Developments
Strathfield South
04.2023 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Kept reception area clean and neat to give visitors positive first impression
- Answered phone promptly and directed incoming calls to correct offices
- Responded to inquiries from callers seeking information
- Corresponded with clients through email, telephone, or postal mail
- Answered central telephone system and directed calls accordingly
- Restocked supplies and submitted purchase orders to maintain stock levels
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Scheduled office meetings and client appointments for staff teams
- Managed invoicing and payment processing operations
Childcare Assistant and Room Leader
Sarah Bear's Day Care Centre
07.2021 - 03.2023
- Skilled in working with special needs children: I am a reliable and valued specialist staff member called on daily to manage high needs children
- Collaborate daily with centre management and other classroom teachers to keep activities running smoothly
- Communication: Use clear communication and professionalism to develop constructive relationships with families
- I identify and address signs of potential or developmental concerns in children and communicate this in an appropriate manner to centre supervisors, parents and guardians
- Implement organisational strategies to maintain a safe and healthy workplace for all
- Mentor junior staff
- Personal integrity: Maintaining professionalism, compassion, patience and sensitivity in a busy caring environment
- Accomplishments
- Employee of the month
- Contribution to success of the company
- Building trusting and reliable relationships with families
Skills
- Data Entry
- Clerical Support
- Scheduling
- Office Management
- Administrative Support
- Technical Support
- Mail Handling
- Documentation and Reporting
- Inventory Control
- Appointment Scheduling
- Product Knowledge
- Customer Service
- Recruitment support
- Financial spreadsheets
Accomplishments
- Employee of the month
- Contribution to success of the company
- Building trusting and reliable relationships with families
References
- Employer, Iman Myers, 0412 474 622
- Personal, Samira Ibrahim, 0408 652 477
- Employer, Carmen Royce, 02 90986924, (recommendation letter upon request)
Timeline
Administration officer
UTS Childcare Blackfriars
05.2024 - Current
Customer Service Representative
Maintenance Sydney City
01.2024 - 05.2024
Receptionist
Aland Developments
04.2023 - 01.2024
Childcare Assistant and Room Leader
Sarah Bear's Day Care Centre
07.2021 - 03.2023
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