Nancy Wacheke Muigai
South Yarra,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Sound experience in working with inmates, adults, youth, disabled, and mental health clients in a variety of capacities including mentoring young people. Enthusiastic, team builder, mature, confident, and positive with an excellent track record of success in all roles undertaken to date.
Overview
9
9
years of professional experience
Work History
Support Coordinator
Multiple Sclerosis Limited
Melbourne
06.2022 - 08.2024
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Ensured clients got the best services from the providers linked to them through NDIS if any issues aroused i advocated for them.
- Ensuring the clients knew their rights and were handled with respect and dignity by the providers i linked them with.
- Scheduled and coordinated appointments and meetings for directors, clients and clients supporting team.
- Created, prepared, and delivered reports to various departments.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
Disability Case Manager
Odixcare
Melbourne
05.2021 - 05.2022
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Created plans and communicated deadlines to complete projects on time.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Correctional Social Worker Intern
Ravenhall Correction Centre
10.2021 - 01.2022
- Case management: assessing, planning, monitoring, and evaluating inmates progress in programs and behavior throughout their time in prison to see if they are getting the most out of programs and if they can be referred to the parol board for parol.
- Case coordination: meetings with case managers, guards, LGBTQ representative to discuss best ways to assist a clients gender transition.
- Developed Functional Behavioral Assessment and Positive Behavioral Intervention Plan to identify cause of problem behavior, formulate strategies to address behavior and teach new behavioral skills.
- Conducted Alcohol and Other drug programs to help inmates develop new coping mechanisms and techniques to drive behavior modification.
- Developed and facilitated goal-oriented psycho-education and therapy groups to improve inmates quality of life. These were run in programs such as Criminal conduct and substance abuse, cognitive behavior intervention on substance abuse, and health and body and mind among other programs.
- Developed Functional Behavioral Assessment and Positive Behavioral Intervention Plan to identify cause of problem behavior, formulate strategies to address behavior and teach new behavioral skills these have been done under programs such as high intensity violence intervention program and talking change.
- Documentation: Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
- Advocated for client rights and sought solutions by tracking and monitoring legislation and arranging and attending meetings with congressional lawmakers and staff.
Residential Youth Worker
Oncall Agency
12.2017 - Current
- Supporting adults and young adults that have complex behaviors.
- Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
- Applied clinical and behavioral knowledge to maintain safety during crisis moments.
- Provided key emotional support to special needs youth.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Challenged youth to accomplish motor development goals and inspire love of movement and healthy habits.
- Assisted families in developing and maintaining support network by identifying and utilizing community resources and services.
- Interviewed clients individually and in group and family sessions to assess situations and determine available resources and services.
- Compiled socioeconomic data for specific program eligibility determinations and large-scale research purposes.
- Helped social workers build, coordinate and lead programs supporting individuals with clients and behavior of concerns.
Disability Support Worker
Scope Australia
10.2017 - Current
- Conferred with supervisor to discuss patient condition and medical care.
- Adhered to company requirements for patient interactions and care standards.
- Kept detailed daily logs with care actions, patient behaviors and incidents.
- Kept accurate records for client files and handled related paperwork.
- Communicated child needs to teachers, doctors and parents to increase child health and happiness.
- Designed individualized plans detailing daily activities and needs for patients.
- Worked with children and parents to closely monitor and record social, behavioral and academic growth.
Aged Care Worker
Regis Aged Care
Melbourne
07.2015 - 09.2017
Education
Masters of Social Work - Social Work
Australian College of Aplied Psychology
Melbourne01.2022
Bachelors of Arts - Psychology
Deakin University
Burwood, VIC2019
Skills
- Case Management
- Psychosocial assesment
- Treatment Planning
- Mental Health Assessments
- Crisis Intervention
- Diagnostic Skills
- Behavioural Intervention Plans (BIP)
- Cognitive behaviour therapy (CBT)
- Applied behavioral analysis
- Strengths-based and solution-focused therapy
- Solution-based interventions
- Risk Assessment
- Clinical experience with child abuse and neglect cases
- Bereavement Support
Accomplishments
- Have coordinated group counseling sessions.
- Assisted in mental health training programs in school such as trauma based training.
- Written case notes, incident reports, progress notes and Privacy and confidentiality statements.
- Done units on counseling young adults and goal setting.
- Excellent communication skills.
- First Aid Level 2 Certificate.
- Demonstrated outstanding case management and dedication to clients as evidenced by repeated promotions throughout tenure.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Have a mental health first aid certification
References
Edwin Too- Odixcare Manager
Mobile: 0431604109
Email: etoo@odixcare.com.au
Karen Shaw- Team leader MS plus
mobile: 0414 219 106
Timeline
Support Coordinator
Multiple Sclerosis Limited
06.2022 - 08.2024
Correctional Social Worker Intern
Ravenhall Correction Centre
10.2021 - 01.2022
Disability Case Manager
Odixcare
05.2021 - 05.2022
Residential Youth Worker
Oncall Agency
12.2017 - Current
Disability Support Worker
Scope Australia
10.2017 - Current
Aged Care Worker
Regis Aged Care
07.2015 - 09.2017
Masters of Social Work - Social Work
Australian College of Aplied Psychology
Bachelors of Arts - Psychology
Deakin University