Natalia Virgara
Griffith,NSW
Summary
Diligent Service Officer, skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
7
7
years of professional experience
Work History
Service Officer
Centrelink
Griffith, NSW
08.2021 - Current
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Provided exceptional customer support, leading to increased client retention and loyalty.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Exceeded performance targets by consistently delivering outstanding service results within the department.
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
Administrative Officer
Cps Construction Group
Canberra, ACT
05.2020 - 07.2021
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
Receptionist & International Sales Administrator
De Bortoli Wines
Griffith, NSW
10.2017 - 02.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Prepared accurate commercial invoices, packing lists, and other required documentation for smooth export transactions.
- Coordinated with sales team to maintain accurate product data for efficient order processing and customer service.
- Managed export orders, ensuring accurate packaging and timely delivery of products to global customers.
Education
Marian Catholic College
Griffith, NSWSkills
- Written and verbal communication
- Records Management
- Documentation and control
- Relationship Building
- Telephone reception
- Document Scanning
- Word Processing
References
Julian Scanu
Team Leader
Ph: 0429 945 801
Timeline
Service Officer
Centrelink
08.2021 - Current
Administrative Officer
Cps Construction Group
05.2020 - 07.2021
Receptionist & International Sales Administrator
De Bortoli Wines
10.2017 - 02.2020
Marian Catholic College