Summary
Work History
Skills
Accomplishments
Overview
Timeline
Natalie Brewster

Natalie Brewster

Ringwood East,VIC

Summary

Dedicated Support Worker at Mable, skilled in enhancing client independence through personalized care and emotional support. Proven ability to foster social skills and achieve individual goals, while ensuring health and safety. Strong communicator with attention to detail, adept at coordinating healthcare appointments and providing transportation assistance.

Work History

Support Worker

Mable
07.2024 - Current
  • Facilitated client independence by assisting with daily living needs and enhancing overall wellness.
  • Supported clients in achieving individual goals, fostering progression and social skills.
  • Provided personalized care tailored to enhance quality of life and daily living activities.
  • Transported clients to appointments, shopping venues, and entertainment events as per schedule.
  • Established strong rapport with clients through respect, understanding, and genuine concern.
  • Coordinated healthcare appointments to ensure consistent access to essential medical services.

Florist

Forget Me Not Florit
07.2018 - 10.2020
  • Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
  • Prepared potted plants and bouquets based on customer requirements.
  • Utilized floral design techniques to craft unique floral arrangements.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
  • Maintained fresh inventory through proper rotation, storage, and display methods.
  • Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.
  • Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
  • Developed loyal customer base through attentive service, expert advice, and consistent high-quality product offerings.
  • Increased sales revenue with exceptional customer service and upselling techniques.
  • Maintained high level of cleanliness and organization in shop, ensuring pleasant shopping experience.
  • Resolved customer complaints with empathy and professionalism, maintaining positive store image.
  • Enhanced visual appeal of shop with innovative display techniques, attracting more foot traffic.
  • Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.

Skills

  • Daily living support
  • Housekeeping tasks
  • Health and safety awareness
  • Emotional support
  • Active listening
  • Meal preparation
  • Transportation assistance
  • Attention to detail
  • Troubleshooting
  • Empathy and patience
  • Documentation and reporting
  • Basic caregiving
  • Excellent communication

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Overview

7
7
years of professional experience

Timeline

Support Worker - Mable
07.2024 - Current
Florist - Forget Me Not Florit
07.2018 - 10.2020
Natalie Brewster