Natalie Kennedy
Burpengary
Summary
Reliable support worker enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
15
15
years of professional experience
Work History
Support Worker
Pillar Support Services
01.2024 - Current
- Assisted participants with daily living needs to maintain self-esteem and general wellness.
- Helped participants manage and reach individual goals, supporting independent progression and social skills.
- Transport participants to doctors appointments, hydrotherapy, social activities and shopping venues according to determined schedule.
- Established trusting relationships with participants and their families through empathetic communication and active listening.
- Developed strong rapport with participants by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
Disability Support Worker
Independent Support Worker
09.2023 - 05.2024
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Drove participant safely to social activities and appointments.
- Supported participant in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Developed strong interpersonal relationships with participant, earning their trust and respect through consistent empathy and understanding.
- Enhanced quality of life for participant with physical disabilities through compassionate care and assistance.
- Provided high level of physical support by lifting, adjusting, and moving participant.
- Cleaned house, ran errands, managed laundry.
- Provided emotional support to participant during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about participant progress, addressing any concerns or questions promptly.
- Transported participant via wheelchair to and from rehabilitation and daily activities.
- Administered medications for participant via feeding tube.
Pharmacy Assistant
Amcal Pharmacy
03.2009 - 09.2023
- Contributed to a positive customer experience with friendly interactions, empathetic listening, and prompt resolution of any issues encountered during the delivery process.
- Ensured medication accuracy through meticulous verification of prescriptions against delivered items.
- Provided exceptional customer service, addressing concerns and answering questions related to medication usage and safety.
- Kept detailed records of deliveries and money received from customers.
- Fostered positive working relationships with regular customers.
- Enhanced pharmacy efficiency by organizing and prioritizing daily delivery routes based on urgency and location.
- Increased customer trust by maintaining strict confidentiality regarding patient information and prescription details.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Education
Narangba Valley State High School
Narangba, QLDSkills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Mobility Assistance
- Transportation Assistance
- Meal Planning and Preparation
- Confidentiality and Privacy
Timeline
Support Worker
Pillar Support Services
01.2024 - Current
Disability Support Worker
Independent Support Worker
09.2023 - 05.2024
Pharmacy Assistant
Amcal Pharmacy
03.2009 - 09.2023
Narangba Valley State High School
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