Natalie Thalji

Business Partner with Senior leaders and Managers to provide HR guidance, support, and solutions that drive organisational success.

• Support all stages of Endeavour's employee life cycle such as recruitment, onboarding, talent identification, succession planning, change management, performance management and termination.
• Provide guidance to managers on disciplinary actions, corrective measures, and conflict resolution techniques.
• Ensure HR practices, policies, and procedures are in line with Fair Work legislations.
• Integrate talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business, with the utilisation of the 9-box Grid tool.
• Advise on recruitment strategies, candidate selection, and onboarding processes to ensure the organisation attracts and retains top talent.
• Support organisational change initiatives, such as restructuring to align to the business strategy, by helping managers and employees navigate transitions smoothly.
• Communicate change processes, expectations, and impacts, such as facilitating sessions on the companies transition from Huntingwood to Parramatta and the new ways of working.
• Provide data-driven recommendations to leadership for informed decision-making such as market data analysis and analysing internal relativities.
• Identify areas for improvement within HR processes and practices and recommend solutions for increased efficiency and effectiveness.
• Analyse HR data to measure and assess employee engagement levels. Implement strategies for action planning to improve and drive employee engagement. As part of initiatives, helped drive employee engagement by 10%+ for each of my client groups in FY23.
• Collaborate and negotiate with the union when managing conflicts such as restructures, finding creative solutions that align with both the company and union interests.
• Collaborated with management and employees to identify root causes of absenteeism and developed targeted solutions, including wellness programs and flexible work arrangements. Initiatives reduced excessive sick leave within the department, resulting in a 15% decrease in absenteeism rates in FY23.

Provide coaching and guidance to managers including Executive Leaders, regarding employee management, such as managing probationary periods, performance concerns, and workplace grievances.

• Consistently support HR Managers dealing with complex customer complaints where deep dives into process and policy is required for resolution.
• Interpret CBA Award to managers and employees as well as the other contractual agreements, including facilitation on changes to contractual agreement (Project: Contract Simplification).
• Supported 'Better Off Overall Test' Project to compensate employees for pay discrepancies throughout their current/previous employment with CBA.
• Supported 'Sidekick Optimisation' project with the engagement team to better and enhance our internal HR employee interaction platform.
• Supported the development and implementation of performance management processes, including goal setting, regular check-ins, and annual performance reviews.
• Assisted in the maintenance of PD's, ensuring they accurately reflected the roles and responsibilities within the organisation.

Understand the HR needs of our employees including Senior Leaders and their Executive Assistants by providing efficient, accurate and professional advice and going above and beyond to provide an excellent experience.

• Implement and coach managers on a range of HR policies, procedures and processes across recruitment and onboarding, training, staff movements, leave, payroll, WHS and injury management to support effective people management practices.
• Created reports for managers and their departments for data analysis including but not limited to Excess Leave and Headcount.
• Manage and maintain Performance Review processes
• Collaborated with managers to identify and address employee relations issues.
• Created and delivered HR training sessions to internal HR staff on internal practices and procedures such us GPPL claims and Managing Performance and Goals.
• Achieved team member of the month numerous times, and being called out for my exceptional service from employees I have spoken to.

Deliver customer service to NSW and VIC Subaru customers regarding general service, sales or finance.

• Manage online Subaru web enquiries inbox and phone calls from customers including feedback and complaints from irate customers, ensuring there is a solution for the customer immediately.
• Assisted colleagues with concerns and questions while acting as a Floor Walker for the business.
• Facilitate meetings with team leaders and newly onboarded staff to track progress and provide training
• Consistently achieved high calibre results for KPIs, NPS and Quality Assurance scores (Managed over 80 customer calls per day).