Natasha Hyland
Collaroy,NSW
Summary
A highly motivated, ambitious, and charismatic individual eager to learn new skills and develop a career. Is considered a dependable employee with an extensive understanding of customer service and sales due to years of experience from previous customer-orientated jobs. Praised for ability to handle difficult clients due to exceptional interpersonal and communication skills.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Decjuba
2023.11 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Sales Associate
Hansen & Gretel
2023.06 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance as well as monitoring store traffic and customer engagement to determine display effectiveness.
- Engaged with customers to build rapport and loyalty.
- Maintaining accurate inventory records, including stock levels and item details.
Director of First Impressions
LJ Hooker
2022.02 - 2023.01
- Greeted guests warmly, determined nature of visit and escorted to appropriate department or area.
- Exhibited professionalism and composure in stressful circumstances.
- Created Pre Lists and Proposals for sales agents.
- Managed filing system, entered data and completed other clerical tasks.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed social media accounts.
Sales Associate
La Banette
2019.05 - 2022.02
- Offer exceptional service by greeting customers and
assisting them with product questions. - Provided office support managing daily tasks and admin to keep the store operating efficiently.
- Trained new employees and ensured the whole team was motivated throughout the day.
Waitress
Armchair Collective
2021.01 - 2021.11
- Created detailed reports on inventory operations, stock levels and damages.
- Designed and developed new displays to highlight new styles to attract customers and enhance sales.
- Handled day-to-day shipping and receiving overseeing more than 60 boxs per day.
Stock Manager & Stylist
Glassons
2018.02 - 2019.05
- Created detailed reports on inventory operations, stock
levels and damages. - Designed and developed new displays to highlight new styles to attract customers and enhance sales.
- Handled day-to-day shipping and receiving overseeing more than 60 boxs per day.
Education
Ravenswood School For Girls
Gordon, NSWBarrenjoey High School
Avalon, NSWSkills
- Communication and Interpersonal Skills
- Effective time Management
- Customer Service Experience
- Experience with Microsoft
- Self-Motivated and Driven
- Quick Learner
- Problem-Solving Skills
- Sales and Marketing
- Online Marketing and Advertising
- Merchandising
- Inventory/Stock Records
- Exceeding KPI Goals
Timeline
Assistant Manager
Decjuba
2023.11 - Current
Sales Associate
Hansen & Gretel
2023.06 - Current
Director of First Impressions
LJ Hooker
2022.02 - 2023.01
Waitress
Armchair Collective
2021.01 - 2021.11
Sales Associate
La Banette
2019.05 - 2022.02
Stock Manager & Stylist
Glassons
2018.02 - 2019.05
Ravenswood School For Girls
Barrenjoey High School