Natasha Rancic
Liverpool,NSW
Summary
Senior Employment Consultant with experience in customer service, medical administration, client account management and staff training. Skilled in supporting clients with employment goals and personal barriers, coordinating appointments, maintaining accurate records and managing competing priorities. Brings a practical, approachable style to client service, problem solving and team support.
Overview
18
18
years of professional experience
Work History
Senior Employment Consultant
Global Skills
04.2024 - Current
- Assess clients' needs and develop individual employment and support plans, including support for housing, health, wellbeing and financial barriers.
- Guided clients in identifying career goals, exploring job opportunities, and accessing relevant education and training resources.
- Assist with resumes, cover letters and interview preparation, and provide mentoring to build confidence and motivation.
- Cultivated relationships with local employers to facilitate job placements and coordinated follow-ups with clients and employers during work transition.
- Connected clients with housing, counselling, health and community services, including crisis support referrals.
- Ensured accuracy of client records in case management systems while mentoring junior consultants in effective client engagement practices.
Practice Manager
IA Health Network
01.2019 - 03.2024
- Assisted CEO and Operational Manager in developing JTA-specific training manuals and procedures to enhance operational efficiency.
- Coordinated staff onboarding and training, contributed ideas to improve team processes and service delivery.
- Managed a national network of affiliate physiotherapists and clinics, including client-specific account requirements.
- Coordinated bookings and candidate screening for pre-employment medicals, drug tests and hearing tests.
- Organized accreditation activities for in-house services and the affiliate network, and managed reporting and referrals.
- Maintained accurate records and Excel spreadsheets while resolving customer enquiries and achieving KPI targets.
Medical Administration / Concierge
ASAP Physiotherapy
05.2016 - 01.2019
- Coordinated diaries and schedules, managing daily appointments, bookings, and screenings for pre-employment medicals, drug tests, and hearing tests to ensure efficient operations.
- Liaised with insurers and return-to-work providers, assisted physiotherapists with report preparation and followed up on approvals to facilitate timely patient care.
- Executed data entry and managed bookings and billing processes for workers compensation, Medicare, and private patients, enhancing billing accuracy and workflow efficiency.
Salon Manager / Senior Beauty Therapist
Gloss Beauty Salon
01.2009 - 01.2014
- Managed daily salon operations, reception, customer service, and staff rosters, ensuring optimal service delivery and coverage.
- Delivered beauty services and treatments, trained new staff, and coordinated in-house product and service training to enhance team skills.
- Managed Gloss Beauty Salon daily operations and front desk workflow.
- Supervised stylists, reception staff, and client service standards.
- Scheduled appointments using salon booking systems and staff calendars.
Education
Certificate III - Business
Cre8 Australia
Certificate IV - Beauty Therapy
Australasian College of Beauty Therapy
Skills
- Customer service, client inquiries and problem resolution
- Case management
- Staff training
- Client engagement
- Appointment scheduling
- Data entry
- Job placement coordination
Education and Training
Mental Health First Aid | Vigil Training | May 2025
Timeline
Senior Employment Consultant
Global Skills
04.2024 - Current
Practice Manager
IA Health Network
01.2019 - 03.2024
Medical Administration / Concierge
ASAP Physiotherapy
05.2016 - 01.2019
Salon Manager / Senior Beauty Therapist
Gloss Beauty Salon
01.2009 - 01.2014
Certificate III - Business
Cre8 Australia
Certificate IV - Beauty Therapy
Australasian College of Beauty Therapy