Nathalia Cardoso Santos
Mona Vale,Australia
Summary
Resourceful and highly organized professional with extensive experience in customer service, administration, and operational coordination. Thrives both as a collaborative team member and a confident, independent operator, delivering high-quality results with minimal supervision. Skilled in managing busy front desks, coordinating schedules, handling payments, and building strong client relationships. Known for adaptability, proactive problem-solving, and excelling in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Receptionist, Dental Nurse & Steri Nurse
Narrabeen Dental Health
Narrabeen, Australia
01.2023 - Current
- Lead front desk operations, greeting patients, managing high-volume appointment schedules, and resolving enquiries with professionalism and empathy.
- Manage health fund claims and maintain accurate billing records.
- Coordinate daily workflow for multiple practitioners, optimising schedules and minimising downtime.
- Provide full chairside support during procedures, anticipating needs and ensuring patient comfort.
- Maintain sterilisation area to the highest standards, processing instruments, tracking usage, and implementing best-practice infection control protocols.
- Manage stock levels, place supply orders, and ensure all treatment rooms are fully equipped and ready.
- Contribute to a positive, collaborative workplace culture, mentoring new staff in reception and sterilisation procedures.
Dental Assistant & Reception
Budgewoi Dental Centre
Budgewoi, Australia
08.2022 - 01.2023
- Delivered reception duties, including appointment bookings and payment processing.
- Assisted during clinical procedures, maintaining patient comfort.
- Supported administrative and operational functions.
Production & Administration Assistant
Nilfire
Mona Vale, Australia
10.2018 - 06.2022
- Scheduled and managed client appointments, ensuring efficient workflow and timely service delivery.
- Coordinated order processing from receipt to delivery, liaising between clients, suppliers, and internal teams to guarantee accuracy and customer satisfaction.
- Maintained comprehensive inventory records, monitored stock levels, and placed supply orders to avoid shortages and support uninterrupted production.
- Handled daily office administration tasks including email correspondence, phone inquiries, and document management to support operational efficiency.
- Assisted with project coordination and implementation, contributing attention to detail and organisational skills to meet deadlines and quality standards.
- Developed strong client relationships through responsive communication and problem-solving.
Sales Assistant
Methodist University of São Paulo
São Bernardo do Campo, Brazil
04.2016 - 06.2017
- Delivered excellent customer service both in person and via phone.
- Processed orders, scheduled deliveries, and handled customer inquiries.
- Provided detailed product information to assist customers.
Education
High School Diploma -
BrazilSkills
- Reception and front desk management
- Appointment scheduling and calendar coordination
- Payment processing and claims management
- Customer service excellence
- Team collaboration and task management
- Office administration and data management
- Inventory control
- Infection control compliance
- Problem solving and process improvement
Languages
- English, Fluent
- Portuguese, Native
Education And Certifications
- PCR Course
- Infection Control Certificate
- High School Diploma - Brazil
Timeline
Receptionist, Dental Nurse & Steri Nurse
Narrabeen Dental Health
01.2023 - Current
Dental Assistant & Reception
Budgewoi Dental Centre
08.2022 - 01.2023
Production & Administration Assistant
Nilfire
10.2018 - 06.2022
Sales Assistant
Methodist University of São Paulo
04.2016 - 06.2017
High School Diploma -
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