Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NATSUMI TAKAHASHI

NATSUMI TAKAHASHI

Burwood,NSW

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

6
6
years of professional experience

Work History

Hospitality Worker

KUKI Soft Serve & Cookies
06.2024 - Current
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
  • Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.

Hospitality Worker

Island Acai
03.2024 - Current
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.

Cafe Worker

Profiterole Patisserie
02.2024 - 03.2024
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.

CASHIER

MY BASKET
07.2020 - 01.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.

Tourism Assistant (placement)

Asia University
08.2023 - 09.2023
  • Maximized revenue potential by analyzing pricing structures of competitors while maintaining attractive value propositions.
  • Evaluated trends in the travel industry to adapt offerings accordingly for continued relevance.
  • Negotiated favourable contracts with travel agents, hotels, transportation providers, and other suppliers to secure cost-effective deals for clients.
  • Enhanced tourist experience by developing and implementing innovative tour programs and itineraries.
  • Organized various community events to showcase the region''s cultural heritage, attracting more visitors annually.

WAITER

KOBE-YAKINIKU KANTEKI
06.2022 - 10.2022
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.

Hospitality Worker

DOMINOS PIZZA
04.2018 - 06.2020
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Education

BBA - International Relations

ASIA UNIVERSITY
Musashisakai, Japan
01.2026

Skills

  • Exceptional interpersonal and communication skills
  • Proven ability to deliver outstanding customer service
  • Strong organizational skills, including inventory management and operational procedures
  • Creative flair demonstrated through artistic talents in drawing and design
  • Adaptable with a strong work ethic
  • TOEIC: 515(2023)
  • Bookkeeping Test, 3rd Grade (Basic skills) (2020)

Languages

Japanese
Native or Bilingual

Timeline

Hospitality Worker

KUKI Soft Serve & Cookies
06.2024 - Current

Hospitality Worker

Island Acai
03.2024 - Current

Cafe Worker

Profiterole Patisserie
02.2024 - 03.2024

Tourism Assistant (placement)

Asia University
08.2023 - 09.2023

WAITER

KOBE-YAKINIKU KANTEKI
06.2022 - 10.2022

CASHIER

MY BASKET
07.2020 - 01.2024

Hospitality Worker

DOMINOS PIZZA
04.2018 - 06.2020

BBA - International Relations

ASIA UNIVERSITY

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NATSUMI TAKAHASHI