Katie Rizzo
Golden Square,Vic
Summary
I'm a committed and hardworking Deli Manager adept at training employees, leading teams and serving customer needs. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team.
Overview
14
14
years of professional experience
Work History
Delicatessen Manager
Coles Bendigo
06.2022 - Current
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Inventoried food products and associated materials on a monthly basis.
- Observed quality assurance standards to optimize freshness of deli products.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Achieved high customer satisfaction ratings with thorough training and effective customer service.
- Set schedules for staff by planning and designating shifts and hours.
Production Operator/ paperwork operator
Don KR Castlemaine
12.2021 - 06.2022
- Used equipment properly to avoid workplace hazards or injuries.
- Documented production information via daily system logs and discussed issues with management.
- Inspected final products for defects and flaws using proper QA procedures.
- Set up and adjusted machines for day-to-day operations
Production Operator
Don KR Castlemaine, Ham Packing
05.2020 - 12.2021
- Used equipment properly to avoid workplace hazards or injuries.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Inspected final products for defects and flaws using proper QA procedures.
- Loaded supplies into machines by hand or by hoist.
- Set up and adjusted machines for day-to-day operations.
Assistant manager
Laurent Bakery, Balwyn
01.2012 - 04.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
Waitress Supervisor
Carmennucio Restaurant
11.2011 - 03.2020
- Greeted new customers, discussed specials, and took drink orders.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Supervised server staff and simultaneously served personal section of tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Food and Beverage Attendant
Pinnacle Hospitality
10.2010 - 01.2011
- Serving food and providing beverages for the guests in events and functions
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
Wait Staff Member
Donato’s café & restaurant
06.2009 - 01.2011
- Making Coffee
- Answering the phone for reservations and take away orders
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
Advance diploma of Tourism -
Carrick Institute of Education
Melbourne, VIC2011
Diploma of hospitality management -
Carrick Institute of Education
Melbourne, VIC2010
Certificate Responsible Serving Alcohol (RSA) -
Carrick Institute of Education
Melbourne, VIC2009
Skills
- Computer:
- Microsoft Office
- Language: Thai, English
- Cost Control
- Loss Prevention Goals Monitoring
- Manager Coaching and Training
- Retail Sales Customer Service
- Task Delegation
- Food Safety and Quality
- Production Preparation
- Safe Work Practices
Timeline
Delicatessen Manager
Coles Bendigo
06.2022 - Current
Production Operator/ paperwork operator
Don KR Castlemaine
12.2021 - 06.2022
Production Operator
Don KR Castlemaine, Ham Packing
05.2020 - 12.2021
Assistant manager
Laurent Bakery, Balwyn
01.2012 - 04.2020
Waitress Supervisor
Carmennucio Restaurant
11.2011 - 03.2020
Food and Beverage Attendant
Pinnacle Hospitality
10.2010 - 01.2011
Wait Staff Member
Donato’s café & restaurant
06.2009 - 01.2011
Advance diploma of Tourism -
Carrick Institute of Education
Diploma of hospitality management -
Carrick Institute of Education
Certificate Responsible Serving Alcohol (RSA) -
Carrick Institute of Education
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