Nayantara George
Brisbane,QLD
Summary
Results-driven professional in disability support services, skilled in crisis intervention and client relationship management. Expertise in developing individualized care plans, conducting risk assessments, and providing emotional support while ensuring a safe and nurturing environment for clients.
Overview
17
17
years of professional experience
Work History
Disability Support Worker
Quick Response Carers
Brisbane
03.2021 - Current
- Provided first and second line support for clients with critical needs in various settings.
- In-home (SIL) and community support for clients in their environment.
- Taught life skills to clients, fostering independence and goal achievement.
- Delivered essential respite care during Covid and other emergencies to alleviate caregiver stress.
- Engaged in organization’s programs at respite centers, enhancing client support.
- Identified environmental and behavioral hazards, reporting to team leaders with proactive solutions to prevent incidents.
- Participated in engagements, interactions with doctors and nurses for patients admitted to Hospitals and ICUs
Service Confirmation Officer
Wellways Carer Gateway
Brisbane
08.2022 - 11.2022
- Resolved client issues related to funding and invoice processing.
- Handled and resolved client complaints and feedback to improve service quality.
- Implementing Action plans for primary carers and clients using the Wellways platform.
- Identified service providers for carers based on specific needs.
- Created and processed invoices and referrals for clients.
- Client intake and registration through phones and in person.
- Generating COVID-19 screening and detailed Risk Assessment Forms.
Aided Diversion Therapy coordinator
Villa Maria Catholic Care
Brisbane
03.2019 - 06.2019
- Coordinated Aided Diversion Therapy activities for residents, including art therapy, intergenerational therapy, and word-making, enhancing resident engagement.
- Led advocacy project addressing isolation behaviors in CALD residents, promoting social connections and improving overall well-being.
- Facilitated seamless transitions for residents between locales, ensuring continuity of care and support.
- Interview residents to develop their history assessment and summary care plans.
- Review of Summary Care plan of a resident with behavioural issues.
Community Support Care Worker
Flexicare
Brisbane
09.2015 - 02.2017
- Supported clients and families with companionship and personal care to enhance emotional well-being.
- Assisted clients with transportation to appointments and shopping to promote independence.
- Provided domestic and respite care to aged and disabled people.
- Assisted clients with meal preparation, medication prompting and administration.
- Recognized monthly for exceptional performance in client support.
- Conducted situational analysis to identify and address client needs effectively. of customer needs and report to the case manager.
- Submitted hazard analysis report based on client environment. based on the customer environment.
Nursing Assistant
Regis Anchorage
Brisbane
01.2011 - 01.2012
- Collaborated with nurses and care teams to ensure safe, person-centred care.
- Provided assistance to residents with daily living tasks in a supportive environment. with daily living activities, personal care, hygiene, and meal times under the supervision of registered nurses
- Delivered personal care and daily living support while fostering meaningful companionship for residents.
Community Support Care Worker
Just Better Care
Brisbane
01.2010 - 01.2011
- Delivered in-home care to support clients' personal hygiene and daily living tasks, enhancing their independence and well-being.: Assist with personal hygiene, dressing, and daily living tasks.
- Performed domestic support duties, including cleaning, meal preparation, and shopping, to create a safe and organized living space for clients.: Help with cleaning, meal preparation, and shopping.
- Facilitated community access by transporting clients to appointments and social outings, promoting their engagement and social interaction.: Drive clients to appointments or social outings using a registered vehicle
Education
Diploma - Community Welfare and Wellbeing
University of New England
Sydney, NSW12-2021
Certificate III - Children’s Services
Apex Training Institute
Brisbane12-2014
Certificate III - Aged Care
Apex Training Institute
Brisbane12-2009
Bachelor’s (BA) - English literature
Anamalai University
India12-2008
Skills
- Risk Assessment
- Client advocacy
- Case management
- Life skills training
- Behavioral intervention
- Behavior support plans
- Goal setting and planning
- Progress documentation
- Safety management
- MS Office/ 365
- Effective communication
- Conflict resolution
- Client relationship management
- Time management
- Team collaboration
- Adaptability and flexibility
- Flexible schedule
- Emotional support
Training Courses Awards
- NDIS Worker Orientation Module (2021)
- Employee of the month for 3 months (Flexicare)
- Staff Appreciation Award (Flexicare 2015,2016)
- Culture and Health Beliefs Course (Diversicare,2016)
- Certificate in Youth Mental Health and First Aid (2010)
- Employee of the month award (Just Better Care (2010)
- Certificate of Excellence (Just Better Care (2010)
Timeline
Service Confirmation Officer
Wellways Carer Gateway
08.2022 - 11.2022
Disability Support Worker
Quick Response Carers
03.2021 - Current
Aided Diversion Therapy coordinator
Villa Maria Catholic Care
03.2019 - 06.2019
Community Support Care Worker
Flexicare
09.2015 - 02.2017
Nursing Assistant
Regis Anchorage
01.2011 - 01.2012
Community Support Care Worker
Just Better Care
01.2010 - 01.2011
Diploma - Community Welfare and Wellbeing
University of New England
Certificate III - Children’s Services
Apex Training Institute
Certificate III - Aged Care
Apex Training Institute
Bachelor’s (BA) - English literature
Anamalai University