Neelam Kumari
Wollert,VIC
Summary
Accomplished Support Worker and Customer Service Representative from FGF and The Harvest Store, respectively, excelling in emotional support and excellent communication. Enhanced client and customer satisfaction through personalized care and efficient dispute resolution. Demonstrated proficiency in time management and privacy maintenance, significantly improving client wellbeing and loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Support Worker
FGF
05.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
Customer Service Representative
The Harvest Store
09.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
School Base Education
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Daily living assistance
- Confidentiality and Privacy
- Behavioral support
- Transportation Assistance
- Mobility support
- Time Management
- Excellent Communication
Certification
: CPR
: anAphylaxis
: First Aid
Languages
English, Punjabi
Elementary
Timeline
Support Worker
FGF
05.2022 - Current
Customer Service Representative
The Harvest Store
09.2016 - Current
School Base Education
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