Neil Richard Famador
HORNINGSEA PARK,New South Wales
Summary
Professional customer service worker with proven experience in customer service, sales, and stock management. Known for strong team collaboration, adaptability, and solutions-driven approach. Skilled in assisting customers, handling transactions, and maintaining store organization. Recently graduated with a Library and Information Services Diploma, ready to contribute effectively in a dynamic public library environment.
Overview
10
10
years of professional experience
Work History
Casual Team Member
Cotton On Group
Macarthur Square, NSW
10.2018 - Current
- Assisting with customers to understand their needs and suggesting and selecting suitable options related to merchandise.
- Responsible for answering the phone and resolving queries regarding merchandise and general store questions.
- Oversaw daily housekeeping schedules, maintaining high cleanliness standards that positively impacted customer experiences in-store.
- Processing payments, cash handling, store-to-door, click & collect, returns and exchanges using the store point of sale system; MobiPOS.
- Engaged with team members to coordinate stock replenishment and ensure product availability during peak hours.
- Trained new staff on store procedures, customer service techniques, and point of sale operations effectively.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Casual Retail Assistant
Breadtop
Parramatta, NSW
03.2022 - 06.2022
- Maintained high customer service standards when taking customers' food orders and requests.
- Preparation and restocking of displayed foods and baked goods.
- Maintained cleanliness standards in the bakery area, contributing to a welcoming and hygienic shopping environment.
- Executed promotional displays for new products, supporting sales initiatives and enhancing customer engagement in-store.
- Collaborated with the management team to optimize workflow during peak hours for improved efficiency.
- Processed transactions efficiently using the point of sale system, maintaining accuracy in cash handling procedures.
Flyer Distributor
Macquarie Real Estate Agents
Casula, NSW
02.2016 - 12.2018
- Posted flyers in mailboxes door to door in local areas in a scheduled manner.
- Enhanced brand visibility through distributing flyers to key locations in targeted areas.
- Assisted in increased awareness and interest of the company to potential homeowners.
- Collected feedback from homeowners regarding the flyers and real estate services, providing insights for improvement.
Education
Library And Information Services
TAFE ULTIMO
NSW11-2025
Bachelor of Arts - International Studies
The University of Wollongong
Illawarra, NSW01-2021
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Flexible schedule
- Product knowledge
- Positive attitude
- Microsoft Office
Industry Placement Experience
Library Information and Services, Parramatta Library PHIVE, NSW | 09/2025 - 11/2025
- Developed communication and customer service skills catered towards engaging with customers within a library setting.
- Performed a range of general library duties, including, shelving, tidying, returns, reserves and maintenance to maintain efficient library operations.
- Developed decision making skills in confidence with working alongside team leaders to resolve high-priority issues, e.g. during scheduled library programs and on the service desk.
- Competent PC literacy skills, using Spydus, Bookable, printing services, library mobile app.
Timeline
Casual Retail Assistant
Breadtop
03.2022 - 06.2022
Casual Team Member
Cotton On Group
10.2018 - Current
Flyer Distributor
Macquarie Real Estate Agents
02.2016 - 12.2018
Library And Information Services
TAFE ULTIMO
Bachelor of Arts - International Studies
The University of Wollongong