NELL O'BRIEN
Mackay,QLD
Summary
A responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need.
Overview
3
3
years of professional experience
Work History
RETAIL ASSISTANT
Bunnings
05.2022 - Current
- Assisted customers with product selection, answered queries and provided advice
- Greeted customers upon entry to the store and provided a positive shopping experience
- Assisted in setting up promotional displays, signage and window displays
- Processed payments using cash register, credit card machine and POS system
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise
- Provided excellent customer service by attending to customer needs in a timely manner
- Managed customer complaints in a professional manner while seeking solutions for resolution
- Adhered to strict safety regulations such as adhering to fire exits, emergency procedures and health and safety policies.
HOSPITALITY WORKER
Gelatissimo
03.2021 - 03.2022
- Provided customer service to ensure satisfaction throughout their dining experience
- Answered questions regarding menu items, special offers and other restaurant information
- Served food and drinks to customers in a timely manner
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods
- Cleaned tables, chairs, dishes, cutlery, and glassware after each shift ended
- Ensured compliance with health codes related to food preparation, storage, handling, and sanitation standards.
WORK EXPERIENCE
Gardian Real Estate
03.2021 - 03.2021
- Assisted in development of marketing materials, such as brochures, flyers, and promotional items
- Created content for website pages and other online platforms
- Provided administrative support by completing tasks such as filing documents
- Participated in Gardian Caravan with Real Estate Agents at sellers' properties
- Attended rental property inspection with a Property Manager.
Education
Senior High School Certificate -
St Patrick's College
Mackay, QLD10.2023
Certificate III in Business -
St Patrick's College
Mackay, QLD10.2023
Certificate II in Tourism -
St Patrick's College
Mackay, QLD10.2023
Certificate III in Christian Ministry And Theology -
St Patrick's College
Mackay, QLD10.2023
Skills
- Goal-Driven
- Customer Assistance
- Organisation
- Decision-Making
- Engaging With Diverse Customers
- Computer Proficiency and Microsoft Office
- Loss prevention awareness
References
- Denise Phillips, Partner of Gardian, 0413 293 221
- Rikki Reid, Manager of Suna Shoes, 0400 593 340
Timeline
RETAIL ASSISTANT
Bunnings
05.2022 - Current
HOSPITALITY WORKER
Gelatissimo
03.2021 - 03.2022
WORK EXPERIENCE
Gardian Real Estate
03.2021 - 03.2021
Senior High School Certificate -
St Patrick's College
Certificate III in Business -
St Patrick's College
Certificate II in Tourism -
St Patrick's College
Certificate III in Christian Ministry And Theology -
St Patrick's College
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