Nerida Van Beek
Rockhampton,QLD
Summary
Astute Business Owner successful in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalizing on new trends and technologies to boost business initiatives and reach sales objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Dan Murphy's
Pialba, QLD
11.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
Owner/Operator
Fish And Chip Shop
Torquay, QLD
10.2020 - 12.2021
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Provided outstanding coaching to employees to boost productivity.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Assistant Manager
ALH
Pialba, QLD
09.2012 - 08.2018
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Education
High School Diploma -
St Margaret's
Brisbane, QLDSkills
- Judgement and Decision Making
- Board Oversight
- Integrity and Transparency
- Financial Management
- Regulatory Compliance
- Budget Planning
Certification
Food Safety Supervisor
RSA
RSG
Timeline
Customer Service Officer
Dan Murphy's
11.2021 - Current
Owner/Operator
Fish And Chip Shop
10.2020 - 12.2021
Assistant Manager
ALH
09.2012 - 08.2018
High School Diploma -
St Margaret's