MARGESH THAKAR
Fitzgibbon,QLD
Summary
I am an energetic professional with a blend of exceptional management skills, creativity, and strong passion for customer service. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Services Australia
Brisbane, Qld
08.2022 - Current
- Assessing customer eligibility for related income support payments
- Supporting digital options for customers
- Making determination of the outcome supported by Resources and Legislation
- Help customer understanding legislation, policy, procedures, Payments, and services administrated by the agency
- Assess customer needs, requirements, entitlements, and obligations
- Processing customer’s claim and payment related activities
- Provide advice, procedural guidance, and on-the-job support to other service officers
- Flexible prioritizing upon demand in response to operational requirements
- Complete complex assessments to ensure payments are accurately delivered to Customers
- I am accountable to Assess and examine documents from customers, third parties and other sources to assist with making decisions based on legislative parameters
- I am responsible to provide professional, helpful, and courteous customer service
- I have Successfully completed training and Supported customers experiencing crisis, processing pandemic disaster claims, and supported government respond to emergency event
- I have achieved proficiency and can work independently
- I am consistently improving my customer service skills
- I can achieve this by having a customer-centric approach to each interaction
- I focus on customer experience to deliver flexible and quality services
- I constantly achieve higher customer service /processing Quality work using digital technology and adopt changes and adjust work practice
- I achieved these results by reviewing GENESYS and Show me tool daily
- I follow the agency’s commitment to using simple, helpful, respectful, and transparent communication so customers receive the best outcome
- Committing to the agency's masterplan.
Customer Service Supervisor
Queensland Parliament
Brisbane
12.2018 - 05.2021
- Supervision of Lounge operations of Qantas Lounges (Business, First, Chairman and Qantas Lounges)
- Responsible for creating a respectful environment where our teams work positively and creatively
- Prioritizing customer needs while presenting quality service
- Supporting senior Duty manager and Lounge Manager with daily operations
- Monitored and enforced all standards, policies, and procedures
- Looking after guests and maintaining food hygiene standards
Duty Manager
Qantas Airways
Brisbane
05.2016 - 04.2020
- Airport
- Directed operations in both the front and back of house
- Supervised daily operations of all food and beverage outlets
- Responsible for staff training and staff performance management
- Looking after special meal request and printing off all relevant paperwork
- Maintained food handling and sanitation standards
- Work Achievements
- Yammer Champion
- Active team member of Health and Safety committee of Qantas Lounges
- Duty Supervisor of the Year" Qantas Lounges, Brisbane Compass Group (2013)
- Staff Member of the month" Qantas Lounges, Brisbane Compass Group (2009, 2012)
Education
Certificate III in Business Management Brisbane -
Navitas Institute
Brisbane, QLDMaster of Engineering - Environment
Griffith University
Skills
- Have empathy and willingness to help people
- Ability to make Sound decisions using appropriate judgement
- Ability to work well under pressure in a fast-paced environment and deal with challenging situations
- Ability to build effective working relationships with people
- Provide on-the-job support and training to colleagues
- P>Documentation and reporting
Certification
Certificate III in Business Management
Master of Engineering: Environment
Languages
Hindi
Full Professional
Gujarati
Full Professional
Timeline
Customer Service Officer
Services Australia
08.2022 - Current
Customer Service Supervisor
Queensland Parliament
12.2018 - 05.2021
Duty Manager
Qantas Airways
05.2016 - 04.2020
Certificate III in Business Management Brisbane -
Navitas Institute
Master of Engineering - Environment
Griffith University