Ngoc Hoang Yen Thai
Sydney,NSW
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. As a sophomore with over a year of experience in hospitality, I am eager to transition into a new environment and contribute to a dynamic team.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
04.2022 - 01.2024
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Create The Third Place environment while providing fast and welcoming service
- Acts with honesty, integrity, and knowledge to promote Starbucks's culture, values, and mission.
- Maintains calm demeanour during periods of high volume, big promotions, and emergency cases to keep store running smoothly.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Used the POS system to accurately enter orders and process payments.
Education
Bachelor of Commerce - Marketing
Macquarie University
Sydney, NSW06.2025
Skills
- Demonstrates outstanding customer service with an efficient, friendly and professional approach
- Applies excellent organizational and time management skills to complete tasks within required timeframes
- Contribute effectively towards team goals while establishing good rapport and communication with colleagues
- Proficient in Microsoft Office Suite ( Word, Excel, Power Point)
Availability
Monday : before 4p.m
Friday : after 11 a.m
Wednesday : after 1 p.m
Thursday, Saturday, Sunday : whole day
Timeline
Barista
Starbucks
04.2022 - 01.2024
Bachelor of Commerce - Marketing
Macquarie University
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