NGUYEN GIA BAO TRAN
Sydney,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Gaming Host / Casual Management
The Enfield Hotel
Sydney , NSW
01.2024 - 05.2024
- Balanced cash drawers at the end of each shift.
- Informed patrons of establishment specials and promotions.
- Spoke with patrons to drive satisfaction with food and service.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Stocked server areas with supplies before, during and after shifts.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Bartender/Gaming Attendant
Prospect Hotel Motel Red Cape Hotel Grp
Sydney
01.2023 - 11.2023
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Poured wine, beer and cocktails for patrons.
- Assisted customers in setting up their gaming systems and troubleshooting any technical issues that arose.
- Educated customers about new games released as well as rules for existing games.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Maintained a clean work area by sanitizing all gaming equipment after each use.
Sales Manager
Gong Cha Bankstown
Bankstown, NSW
03.2018 - 12.2022
- Maintained professional network of potential clients and business opportunities.
- Tracked monthly sales to generate reports for business development planning.
- Helped customers find specific products, answered questions and offered product advice.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Restaurant Waiter
AN RESTAURANT
Bankstown, NSW
01.2017 - 01.2018
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Provided exceptional service to high volume of daily customers.
Education
Certificate IV - Commercial Cookery
Skyline International College
Burwood 07.2022
Diploma - Business Administration And Management
Warwick Institute of Australia
Sydney01.2022
High School Diploma -
East Hill Boys High School
Sydney06.2019
Diploma - Hospitality Management
Astral Skills Institute of Australia
Burwood01.2025
Skills
- Processing Payments
- Stock Management
- Opening and Closing Procedures
- Staff Training and Motivation
- Food Safety and Sanitation
- Planning & Organizing
- Flexible Schedule
- Food Safety Understanding
- Customer Service
Languages
English
Professional
Vietnamese
Native/ Bilingual
Chinese (Mandarin)
Limited
Additional Information
- I am available from Monday to Sunday all days
- I am big fan of liquor beverages
- I did obtain widely knowledge of alcohol beverages
- Please txt me and I will give you a call back if you would like to give me a chance to work because I not pick up the unknown number , thank you !
Timeline
Gaming Host / Casual Management
The Enfield Hotel
01.2024 - 05.2024
Bartender/Gaming Attendant
Prospect Hotel Motel Red Cape Hotel Grp
01.2023 - 11.2023
Sales Manager
Gong Cha Bankstown
03.2018 - 12.2022
Restaurant Waiter
AN RESTAURANT
01.2017 - 01.2018
Certificate IV - Commercial Cookery
Skyline International College
Diploma - Business Administration And Management
Warwick Institute of Australia
High School Diploma -
East Hill Boys High School
Diploma - Hospitality Management
Astral Skills Institute of Australia
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