Nichole Bowen
Townsville,QLD
Summary
Accomplished and determined food service professional provides excellent customer experience. Possesses extensive knowledge of food safety and quality standards. Skilled at multitasking and practicing effective time management.
Friendly and reliable skilled at problem resolution and time management. Comfortable working in fast-paced food service environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience.
Overview
10
10
years of professional experience
Work History
Food and Beverage Attendant
The Balcony Restaurant
Townsville, QLD
01.2015 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
Assistant Manager
Cbar Restaurant
Townsville, QLD
12.2023 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Customer Care Representative
Queensland Country Bank
Townsville, QLD
12.2022 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Team Leader
Telstra Corporate Head Office
Townsville, QLD
07.2014 - 12.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Skills
- Adaptability under pressure
- Reliability and punctuality
- Beverage Preparation
- Customer Service
- Problem-Solving
Timeline
Assistant Manager
Cbar Restaurant
12.2023 - 04.2024
Customer Care Representative
Queensland Country Bank
12.2022 - 12.2023
Food and Beverage Attendant
The Balcony Restaurant
01.2015 - Current
Team Leader
Telstra Corporate Head Office
07.2014 - 12.2022