NICK DUGAY
Melbourne,AU
Summary
Results-driven eCommerce customer development manager with expert knowledge of industry sales, customer engagement, and growth strategies. Reliable in achieving remarkable business results across channels and teams. Focused on continuous growth and sustained profitability.
Overview
14
14
years of professional experience
Work History
ECommerce Customer Development Manager - Tesco
Mondelēz International
London , UK
09.2023 - 08.2024
- Leading UK’s largest (& MDLZ’s second largest global account) eCommerce customer worth ~£65mil per year
- Budget management of ~£2mil per annum
- Created sales strategy for 2024 + beyond
- Landed largest Easter season ever (+£1.25mil sales for MDLZ, 75% of total Tesco growth from MDLZ)
- Sales growth +£1.49mil for Xmas 2023
ECommerce Customer Development Manager - Quick Com
Mondelēz International
01.2022 - 08.2023
- Leading eCommerce agenda for new & emerging sector critical to UK business
- Commercial proposals built and landed
- First ever UK digital activations on Quick Commerce platforms
- Securing listings for business priority new products
- Financial reporting of sales and market share
Northern Europe Packaging Buyer
Mondelēz International
04.2017 - 01.2022
- 3rd party packing packaging buyer for 6 countries (UK&I, Nordics), responsible for $50m worth of materials per annum
- Implemented >$1m productivity savings per annum, target met every year
- Stakeholder management of >12 suppliers domestically and internationally
- European key contact for cardboard packaging (worth >$8m per annum)
- SAP expertise; creating contracts, resolving invoices
- Implemented Brexit contingency strategy for 3rd party packing
Perfect Point of Sale Project Executive
Mondelēz International
06.2015 - 03.2017
- Project manager for Christmas, Easter and All-Year-Round seasons for 3rd party packing along with in-store point of sale
- Stakeholder management of corrugate supplier for development of prefilled displays ensuring customer & brand guidelines met
- Exceeding business supply targets of 98.5%; ensuring timely delivery of over 3 million cases of co-packed stock
- International project management experience working with North America and Australasia
Field Sales Development Executive
Mondelēz International
08.2013 - 06.2015
- Sales representative responsible for more than 120 retailers across competitive area of South East London
- Received national award for ‘Best Win’ on work improving sales of Cadbury Dairy Milk
- Placed on national talent programme
- Increase year-on-year sales of critical products (+56% Creme Egg)
Customer Service Advisor
J Sainsbury’s PLC
08.2010 - 08.2013
Education
BA (Hons) History -
University of Reading
Reading01.2010
Skills
- eCommerce expertise
- Account management
- Budget management
- Digital activation
- Client relationship management
- Sales strategy
- Performance Tracking
- Data-driven decision-making
- Brand positioning
Hobbies and Interests
Sports, running, live music, travel, meeting new people, film
Timeline
ECommerce Customer Development Manager - Tesco
Mondelēz International
09.2023 - 08.2024
ECommerce Customer Development Manager - Quick Com
Mondelēz International
01.2022 - 08.2023
Northern Europe Packaging Buyer
Mondelēz International
04.2017 - 01.2022
Perfect Point of Sale Project Executive
Mondelēz International
06.2015 - 03.2017
Field Sales Development Executive
Mondelēz International
08.2013 - 06.2015
Customer Service Advisor
J Sainsbury’s PLC
08.2010 - 08.2013
BA (Hons) History -
University of Reading
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