Nicolas Hernandez
Revesby,NSW
Summary
Friendly, hardworking and passionate with strong organisational and interpersonal skills suited for customer service. Ready to engage with customers and work with the team to achieve company goals. Possesses great product knowledge, cash handling and point-of-sale system skills. Capable of enhancing customer experiences and maintaining high service standards.
Overview
3
3
years of professional experience
Work History
Food and Beverage Attendant
Cielo Dessert Co.
06.2022 - 05.2023
- Maintained clean and organised restaurant (front & back of house) to comply with hygiene and health regulations.
- Greeted and seated guests to provide friendly and welcoming experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
Clothing Sales Associate
Arturo Calle
01.2020 - 02.2021
- Maintained a clean and organised store environment for optimal customer experience.
- Restocked shelves and organised displays in alignment with merchandising standards.
- Boosted store sales through effective merchandising and appealing visual displays.
- Offered personalised and exceptional customer service to all customers to support satisfaction and loyalty.
- Handled customer inquiries and concerns professionally, providing prompt resolutions to ensure continued patronage.
- Collaborated with team members to achieve sales targets and improve store performance.
- Conducted regular stock checks to minimize discrepancies and ensure accurate inventory records.
Education
Bachelor of Law - Law
National University of Columbia
Bogotá, Columbia01.2021
Skills
- Cash handling proficiency
- Brand representation
- Merchandise display
- Customer service and engagement
- Driven work ethic
- Store operations management
- Dependable team member
Accomplishments
- Supervised team of 6 staff members.
- Proficient use of Microsoft Office to develop customer order tracking spreadsheets, correspondence and data summary presentations.
Languages
Spanish
English
Timeline
Food and Beverage Attendant
Cielo Dessert Co.
06.2022 - 05.2023
Clothing Sales Associate
Arturo Calle
01.2020 - 02.2021
Bachelor of Law - Law
National University of Columbia
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