Nicole Amps
Albury,NSW
Summary
Accomplished Customer Banking Specialist with 25 years of experience interacting with customers to increase sales and offer services. Seasoned expert at promoting products and offerings, creating new accounts and assisting customers with various requests. Motivated and results-oriented with background increasing new customer accounts and maximizing services among existing customers. Working within a fast paced environment, where the customer is the forefront of everything that I do.
Overview
25
25
years of professional experience
Work History
Customer Banking Specialist
Commonwealth Bank Of Australia, CBA
03.1999 - Current
- Completed personal loan and credit card applications for faster approvals and quicker fund disbursements.
- Cash Handling and balancing
- Referred customers to other banking departments for specialized services, such as Financial Planning, home buying needs, business lending.
- Utilized data-driven insights to optimize marketing efforts targeting specific customer segments for better results.
- Assisted with meeting clients financial wellbeing in all aspects of their banking needs.
- Handled customer complaints and aggressive customers
- Met individual and branch targets, whilst working in within a team environment
- Tier 2 Financial Accreditation and Home loan In-life Accreditation
Education
Lisarow High School
Lisarow, NSWSkills
- Small Business Development
- Workload Management
- Loans
- Debt Restructuring
- Complex Information Interpretation
- Power of Attorneys
- Business Banking Restructuring
- Empathetic, dealing with loss of loved ones and vulnerable clients
Referees
Jason Mckenzie Kathryn Anderson
Branch Manager CBA Personal Referee
0458200765 0409447612
Timeline
Customer Banking Specialist
Commonwealth Bank Of Australia, CBA
03.1999 - Current
Lisarow High School
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