Nicole Luk
Burwood,NSW
Summary
Dedicated professional with years of experience in the real estate industry, specializing in administration and marketing. Proven ability to manage administrative tasks and execute marketing strategies effectively. Seeking to elevate current skills and experience to advance within the real estate sector.
Overview
5
5
years of professional experience
Work History
Client Service Manager
Belle Property Ryde & Epping
06.2023 - Current
- Maintained efficient office operations by handling errands and administrative functions, approximately 30 incoming calls, emails per day
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
- Supported agents in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
- Assisted clients in home staging and overall preparation for real estate sales process
- Contributed to successful marketing campaigns by creating visually appealing promotional materials for properties and open houses.
- Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
Executive Assistant to Principle
Seeto Real Estate
04.2021 - 01.2023
- Managed Principal's calendar, communications, and administrative tasks, including drafting proposals and creating appraisals via ADL forms and DocuSign.
- Managed Principal's budget and invoices using xero.
- Coordinated projects with contractors and oversaw budgets.
- Oversaw sales activities from leads to settlement, including agreements, renovations, listings, open homes, auctions, contracts, inspections, and key handovers.
- Collaborated with Property Management to ensure customer satisfaction and manage tenant expectations.
- Conducted research and data analysis to identify growth opportunities.
- Provided exceptional customer service to gain positive reviews on Google, Realestate.com & Domain profiles, and RateMyAgent.
Portfolio Manager
SLife Airbnb Property Management
03.2019 - 05.2020
- Manage a portfolio of Airbnb rental properties ensuring cleanliness, maintenance, and operations
- Coordinate with service providers, including cleaners and maintenance personnel, to prepare properties for guests
- Manage bookings and reservations on various platforms and communicate with guests to address any issues, including Booking.com, Expedia, TripAdvisor, Airbnb
- Monitor online reviews and ratings, ensuring high guest satisfaction and addressing negative feedback
- Ensure compliance with local laws and regulations, such as zoning and licensing requirements
- Develop strategies to maximize occupancy and revenue, such as adjusting pricing based on demand and seasonal trends
- Maintain accurate records and documentation related to property management activities.
Education
Master of Commerce: Financial Analysis -
University of New South Wales
Sydney, NSW09.2014
Bachelor of Commerce: Professional Accounting -
Macquarie University
Sydney, NSW11.2011
Skills
- Currently holding NSW Real Estate Class 2 License
- Strong verbal & written communication skills, fluent in English, Cantonese & Mandarin
- In-depth knowledge of the real estate industry & market trends
- Familiarity with local property values, zoning regulations & legal requirements
- Time Management & ability to multitask in a fast pace, high pressure environment
- Proficiency in using Microsoft Word, Excel, PowerPoint, and in using Real Estate software & tools
- Attention to detail
- High ethical standards & commitment to honesty, integrity & professionalism in all dealings
References
- Eva Xu
Belle Property Epping, Principal
0431 538 570
- Daniel Lee
Belle Property Epping, Principal
0403 020 462
Timeline
Client Service Manager
Belle Property Ryde & Epping
06.2023 - Current
Executive Assistant to Principle
Seeto Real Estate
04.2021 - 01.2023
Portfolio Manager
SLife Airbnb Property Management
03.2019 - 05.2020
Master of Commerce: Financial Analysis -
University of New South Wales
Bachelor of Commerce: Professional Accounting -
Macquarie University
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