NICOLE SMITH
Ferntree Gully
Summary
With a proven track record at both previous jobs of having the largest clientele, I excel in client relationship building and making people feel good in themselves. Renowned for enhancing customer loyalty through exceptional service and professional ethics.
I'm drawn to people that need help, and feel I would really thrive and enjoy a career in community access support. With a family member going through the beginning stages of Dementia this is a field I believe would suit me, and also be very rewarding at the same time.
Overview
20
20
years of professional experience
Work History
Senior Hairdresser
Mountain Gate Barber Shop
10.2004 - 10.2024
- Implemented salon policies to promote professional atmosphere and enhance client experiences.
- Collaborated with team members to maintain a positive work environment and enhance service quality.
- Mentored junior stylists, improving their technical skills and customer service abilities.
- Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
- Attended industry conferences and workshops to stay current on the latest trends, techniques, and products in hairstyling.
- Participated in charitable events by offering hair services, positively impacting both the community and salon''s reputation.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
Education
Diploma - Business Management
Swinburne University
Melbourne, VIC11-2010
Skills
- Goal setting and achievement
- Client relationship building
- In-depth consultations
- Professionalism and ethics
- Relationship building
- Social skills
- Clear communication
- Outstanding client retention
- Business management
- Mobility assistance
- Time management
- Elderly care
- Multitasking and organization
- Dependable and responsible
- First aid and safety
- Patient companionship
- Behavioural management
- Problem-solving
- Team collaboration
- Compassionate communication
Timeline
Senior Hairdresser
Mountain Gate Barber Shop
10.2004 - 10.2024
Diploma - Business Management
Swinburne University
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