Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Sullivan

Terrigal,NSW

Summary

Although I have been out of the workforce for many years raising my children who both have disabilities. I look forward to re-entering the workforce, as both children are now teenagers. Over the past 17 years, I supported my ex-husband's legal firm and worked within the business doing administration, filing, and reception duties.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Support Worker

Ability Options
Newcastle
03.2023 - 06.2023
  • Assisted clients with daily living activities to promote independence.
  • Maintained a clean and safe environment for clients through regular housekeeping tasks.
  • Engaged clients in recreational activities to enhance their well-being.

Customer Service APS

Centrelink
Gosford
06.2006 - 05.2011
  • Maintained production and quality documentation.
  • Assisted customers in claiming the Family Tax Benefit and answering any questions related to parenting payments.
  • Knowledge of legislation in relation to Centrelink payments and claiming.
  • Customer service and abiding by the APS Code of Conduct.
  • Team work and leadership

Employment

Consultant
Newcastle
06.2004 - 03.2006
  • Guided job seekers through career planning and job search strategies.
  • Developed tailored resumes and cover letters for clients.
  • Collaborated with local businesses to identify hiring needs and opportunities.
  • Maintained accurate records of client progress and service delivery.
  • Placed individuals in jobs based on skills, abilities and interests.
  • Managed a caseload of approximately 25 clients per month providing ongoing support throughout the job search process.

Education

High School Diploma -

Whitebridge High School
Newcastle, NSW
12-1994

Skills

  • Daily living support
  • Recreational engagement
  • Client safety management
  • Case documentation
  • Independent living assistance
  • Customer relationship management
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Emotional intelligence
  • Organizational skills
  • Cleaning and sanitizing
  • Empathy and patience
  • Behavioral support
  • Life skills development

Certification

  • Current driver's license and own car
  • Working with children's check
  • NDIS clearance
  • First Aid

Timeline

Support Worker

Ability Options
03.2023 - 06.2023

Customer Service APS

Centrelink
06.2006 - 05.2011

Employment

Consultant
06.2004 - 03.2006

High School Diploma -

Whitebridge High School

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Nicole Sullivan