Nicole Sydenham
Lithgow,NSW
Summary
Proven leader with extensive experience in retail management, notably with Freechoice Tobacconist and Aldi Supermarket. Excelled in enhancing customer service and streamlining operations, achieving a reduction in shrinkage. Skilled in accurate cash handling and fostering a positive shopping environment through effective problem-solving and team collaboration.Committed to meeting all personal and company goals.
Overview
28
28
years of professional experience
Work History
Store Manager
Freechoice Tobacconist
06.2020 - 10.2024
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Picking and packing orders for Wholesale Customers,including delivering to Wholesale sites
- Completing rosters for myself and casual staff
- Completing orders for retail stock
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Assisted in recruiting, hiring and training of team members.
Store Team Member
Freechoice Tobacconist
11.2019 - 06.2020
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Managed efficient cash register operations.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Delivery of stock to Wholesale Customer sites
Store Supervisor
Aldi Supermarket
12.2014 - 06.2020
- Enforced company policies consistently across all employees to maintain a fair work culture that promoted teamwork and overall success.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and minimizing loss prevention risks.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Performed cash, card, and check transactions to complete customer purchases.
- Cleaned and sanitized cashier workstation and scanning area.
- Trained new cashier team members in customer service and money handling processes.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Retail Cashier
Bakers Delight
01.2013 - 11.2014
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Operated POS terminals and cash drawer balancing.
Waitress
Full Throttle Diner
03.2012 - 05.2013
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
Store Supervisor
BiLo
12.1996 - 04.2005
- Maintained a clean and organized store environment to enhance the shopping experience for customers.
- Trained new employees in store policies, procedures, and sales techniques, improving overall performance.
- Performed cash, card, and check transactions to complete customer purchases.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Education
WHS,RTW And Emergency Warden Training For Managers
Risk EXEC Training
Minchinbury,NSW10-2018
Health And Safety Representative Training Course
Risk EXEC Training
Minchinbury,NSW03-2017
RSA-Responsible Service of Alcohol
Coast To Country Training
Lithgow, NSW12-2014
High School Diploma -
Lithgow High School
Lithgow, NSW12-1995
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Friendly and Positive
- Accurate Cash Handling
Referees
Lauren Wigg
0402 930 982
Freyia O'Donnell
0438 656 402
Kathy Green
0439 732 958
Timeline
Store Manager
Freechoice Tobacconist
06.2020 - 10.2024
Store Team Member
Freechoice Tobacconist
11.2019 - 06.2020
Store Supervisor
Aldi Supermarket
12.2014 - 06.2020
Retail Cashier
Bakers Delight
01.2013 - 11.2014
Waitress
Full Throttle Diner
03.2012 - 05.2013
Store Supervisor
BiLo
12.1996 - 04.2005
WHS,RTW And Emergency Warden Training For Managers
Risk EXEC Training
Health And Safety Representative Training Course
Risk EXEC Training
RSA-Responsible Service of Alcohol
Coast To Country Training
High School Diploma -
Lithgow High School
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