Summary
Overview
Work History
Skills
Timeline
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Nicole Tierney

Southport

Summary

Dynamic and results-driven professional with a proven track record of exceeding targets and driving success in fast-paced environments. Expertise in combining strategic thinking with hands-on experience to deliver impactful solutions that enhance organizational performance. Strong commitment to continuous improvement and innovation fosters a culture of excellence, ensuring alignment with business objectives and stakeholder satisfaction. Adept at navigating challenges while maintaining focus on results, contributing to sustainable growth and success.

Overview

24
24
years of professional experience

Work History

STATE MANAGER

DUSK
07.2008 - Current
  • Company Overview: QLD, NT and Northern NSW.
  • Dedicated and driven State manager- responsible 3 Area Managers, 1 Cluster manager over 38 stores, with an annual turnover of more than $40,000,000
  • Customer committed culture, through perfect customer service, both internally and externally, teamwork, can do attitude and integrity
  • Lead, support and coach team to achieve individual and state business plans.
  • Advanced communication skills across all roles in the business, excelling in building relationships within all departments.
  • Succession planning, development of team consistently into the next role.
  • Recruitment of team on all levels, with elevated coaching and training abilities.
  • Excellent stock and store merchandising skills, executing to company standards
  • Productivity control, through effective rostering -Dayforce systems used.
  • Strong understanding of profit and loss with comprehensive business reporting.
  • Senior leader in Dusk, acting National Retail Manager in NRM absence, new Area / State Manager trainer.
  • Responsible for strategic initiatives such as:
  • Development and implementation of EPS [ Engagement, Performance and Standards] across the brand to get better buy in and improved mind set from the team.
  • KPI trackers for individual team members. Measurement to hold team accountable and drive individual targets to achieved weekly bonuses.
  • Time management solutions for Area/ State managers- given structured plans to achieve results and full visitation of regions.
  • Data integrity, negative stock reduction, same day invoice acceptance etc.
  • Development of Values to teams across the state with high energy meetings, combining collaboration, engagement and fun.
  • Reworking Stocktake process to streamline and achieve desired result within benchmark.

REGIONAL MANAGER

EARTHBORN HOMEWARES
06.2007 - 07.2008
  • Company Overview: Brisbane, Gold Coast, Cairns.
  • Responsible for 7 stores. Driving sales across the group. Training and developing team.
  • Development of selling skills [7 steps of selling] across the group.
  • Opening of 2 new sites. Recruitment of new team members. [25 on commencement of role]. Performance reviews on team.
  • Motivating of management to achieve budgets. Maintaining a productive team.
  • Devising and implementation of policy and induction manuals.
  • Wage and expense control, rosters. Stock control, stocktake.
  • Merchandising.
  • Monthly managers meetings.

AREA MANAGER

SPENDLESS SHOES
05.2005 - 05.2007
  • Company Overview: Brisbane, Gold Coast, Nth Qld.
  • Responsible for 12 stores and up to 17 for short periods.
  • Driving sales across group. Motivating, developing & training of team.
  • Improving sales budgets by 9.5% across group.
  • Hands on approach, lead by example.
  • Lifting and maintaining customer service standards / mystery shopper results.
  • Implementing merchandising standards.
  • Stock control and movements. Stocktakes.
  • Area wage and expense control.
  • Full recruitment process. Opening of 5 new sites.
  • Conducting managers meetings and range review.

FLAGSHIP MANAGER/CLUSTER/AREA SUPPORT

BRAS N THINGS
02.2002 - 05.2005
  • Achieving budgets and KPI’S. Maintaining high levels of customer service.
  • Development of team into management positions.
  • Wage control and rosters for multiple stores.
  • Store visits
  • Trainer in selling skills, merchandising and bra fitting for groups of up to 40.
  • Authorised recruiter – group and one on one.
  • Merchandising store weekly.

Skills

  • Strong retail management history across many genres
  • Experienced State manager, growing market share in Qld
  • Passionate about customer service, internally and externally
  • Hands on leader, through support and accountability
  • Operations management
  • Strategic planning
  • Sales leadership
  • Relationship management
  • Performance improvement
  • Revenue growth
  • Policy development
  • Human resources management
  • Teamwork and collaboration

Timeline

STATE MANAGER

DUSK
07.2008 - Current

REGIONAL MANAGER

EARTHBORN HOMEWARES
06.2007 - 07.2008

AREA MANAGER

SPENDLESS SHOES
05.2005 - 05.2007

FLAGSHIP MANAGER/CLUSTER/AREA SUPPORT

BRAS N THINGS
02.2002 - 05.2005

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Nicole Tierney