NIDIA JESIKA ITURRA
Caroline springs,Australia
Summary
A qualified support worker is known for providing compassionate care and support to individuals with diverse needs. Demonstrated ability to assist clients in daily activities and emotional well-being, ensuring a comfortable and safe environment. Proven skills in effective communication and problem-solving.
Overview
34
34
years of professional experience
Work History
Support Worker
Care for You Spinal & Acquired Brain injury Care
01.2018 - Current
- Key responsibilities include time management, Catheter care, Bowel Care, Sling and hoist preparation, prep Commode, personal care, and meal preparation
- After-school care as well at times to give a family a break, Take on outings, shopping, or medical appointments
PCA
Allity Claremont Terrace
07.2017 - 09.2017
- Company Overview: residential care
- Key responsibilities included time management while attending to activities of daily living for residents
- Additional roles included meal preparation, checking vital signs, attending a urinalysis and documenting daily progress on each resident
- Residential care
Auditor/ Customer service
FibreComm Solutions
01.2015 - 01.2016
- Key roles involved routing jobs for 15-20 technicians daily throughout Melbourne Metro
- Pre-calling over 200 customers a day to ensure they don’t miss their appointments
- Answering calls from Customers, Technicians, and other staff members
- Additional responsibilities included Quality Control, ensuring that each technician is complying with quality and regulations
- I have also gained experience using Excel each day
Home Support worker
Melton City Council
01.2007 - 01.2014
- In this role, duties varied for each individual client from personal care to home care or respite care
- This role also involved caring for children with disabilities and taking them on day trips
Carer-Traineeship Cert.3 in Aged Care & Community Services
Southern Cross Care Victoria
01.2004 - 01.2006
- This traineeship was a valuable learning experience as I developed communication skills, respect and maintained dignity for all clients
- Home care included general cleaning to keep clients in a hygienic environment
- Respite involved monitoring and attending to client’s needs, preparing light meals and assist/encourage with eating, assist to go to the bathroom and ensuring no clutter as part of falls prevention
Sales Assistant
Central Depot
01.2003 - 01.2004
- Stock Control and Ordering of merchandise
- Attending customers with any inquiry
- Banking daily earnings
- Using the computer system to input sales and create Lay-bys for customers
- Using the EFTPOS machine
- Answering incoming calls from other store managers, staff or clients
- Responsible for opening and closing of the store
Room Attendant
Bayview on the Park
01.1996 - 12.1996
- Working autonomously and efficiently
- Provided excellent Customer Service
- Professional level of Hygiene and maintenance daily
- Communicating with guests of all ethnic backgrounds
- Cleaning, dusting, vacuuming apartment, changing linen and bath towels, ensuring the mini bar, bathroom and kitchen were always restocked
Housekeeping/ Room attendant
City Gardens Hotel
01.1995 - 12.1995
- Duties include roles as above
Sales Assistant
First Cut Clothing
01.1993 - 01.1994
- Banking daily business earnings
- Using the PC and EFTPOS system
- Responsible for opening or Closing of Store
- Stocktaking
- Lay-bys for customers, Refunds or Credit Notes
- Styling the store with new stock weekly
- Customer service
- Answering all incoming calls
Office/admin
Can’t tear em
01.1992 - 12.1992
- Liaising with other businesses and different cultures online
- Answering incoming calls
- Responsible for billing and banking on a daily basis
- Faxing, filing and printing paper work
Sales Representative
Redhaven Pty Ltd
01.1991 - 12.1991
- Working independently selling products to customers
- Undertaking door to door sales
- Developed confidence and self-esteem
- Cash handling small or large amounts correctly
Education
Certificate - CPR
CPR FIRST AID
11-2024
First Aid certificate -
CPR FIRST AID
12-2023
WWCC -
WWCC
12-2023
Certificate in Manual Handling -
01.2013
Certificate in Disability Awareness -
01.2013
Dementia Specific workshop -
01.2010
Certificate III in Aged Care and Community services -
RMIT
01.2006
Refresher Course in Food Hygiene and Food Safety Program -
01.2005
Introduction to Macintosh Computers -
Western Metropolitan College of TAFE
01.1992
Successful completion of the retail Customer Service Course -
Business and Industry Training solutions
01.1992
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Confidentiality and privacy
- Daily living assistance
- Mobility assistance
- Relationship building
- Meal planning and preparation
- Behavioral support
- Documentation and reporting
- Verbal and written communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Support Worker
Care for You Spinal & Acquired Brain injury Care
01.2018 - Current
PCA
Allity Claremont Terrace
07.2017 - 09.2017
Auditor/ Customer service
FibreComm Solutions
01.2015 - 01.2016
Home Support worker
Melton City Council
01.2007 - 01.2014
Carer-Traineeship Cert.3 in Aged Care & Community Services
Southern Cross Care Victoria
01.2004 - 01.2006
Sales Assistant
Central Depot
01.2003 - 01.2004
Room Attendant
Bayview on the Park
01.1996 - 12.1996
Housekeeping/ Room attendant
City Gardens Hotel
01.1995 - 12.1995
Sales Assistant
First Cut Clothing
01.1993 - 01.1994
Office/admin
Can’t tear em
01.1992 - 12.1992
Sales Representative
Redhaven Pty Ltd
01.1991 - 12.1991
Certificate in Manual Handling -
Certificate in Disability Awareness -
Dementia Specific workshop -
Certificate III in Aged Care and Community services -
RMIT
Refresher Course in Food Hygiene and Food Safety Program -
Introduction to Macintosh Computers -
Western Metropolitan College of TAFE
Successful completion of the retail Customer Service Course -
Business and Industry Training solutions
Certificate - CPR
CPR FIRST AID
First Aid certificate -
CPR FIRST AID
WWCC -
WWCC
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