Nikhila Peddibhotla
Sydney,AU
Summary
I hold a Bachelor's degree in Physiotherapy from India and have pursued further studies by pursuing Master's degree in Public Health in Australia. My academic journey reflects a dedication to both healthcare and public well-being. In addition to my education, I am currently engaged as a part-time Customer Service Representative, demonstrating strong interpersonal and communication skills in a professional setting. This diverse background showcases my commitment to enhancing health and contributing positively to various aspects of the community. I am a dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Jasbee Petroleum
11.2022 - Current
- Prepared hot and cold coffee drinks according to customer specifications.
- Maintained cleanliness of work area, including counters and equipment.
- Greeted customers, took orders, and answered questions about menu items.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Engaged with customers to build rapport and loyalty.
Night Shift Filler
Woolworths
10.2022 - Current
- Greeted customers and directed to requested products.
- Supervised and trained new staff in performing census.
- Removed samples for testing by quality assurance personnel.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Consultant Physiotherapist
Sai Shiva Physiotherapy Clinic
12.2018 - 12.2021
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability.
- Conducted clinical assessment and evaluation to determine patient needs.
- Managed acute and chronic conditions with full understanding regarding complex therapy needs.
- Managed high-volume caseload and organized daily schedules of assistants and patients.
- Supported patients' progress and physical health by prescribing and demonstrating at-home exercises.
- Recorded patient prognosis, treatment and responses into reports and patient charts.
- Taught patients how to use braces, crutches, and prosthetic devices to reduce pain.
- Trained new physical therapists and physical therapy assistants regarding policies and standards of care.
- Supervised clinical students, certified and licensed assistants, technicians, and volunteers.
Academic Internship as Physiotherapist
NIMS
03.2018 - 08.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Performed therapy interventions utilizing standard physical therapy techniques and skills.
- Observed patient tolerance and status during treatment to modify treatment program if necessary.
- Designed treatment program to achieve established goals.
- Administered initial and on-going assessments of patient's condition.
- Taught patients how to live within limits of capabilities and celebrated successes.
Education
Masters of Public Health - Public Health
Western Sydney University
Sydney09.2024
Bachelor of Physiotherapy - Physiotherapy
Nizams Institute of Medical Sciences
Hyderabad08.2018
Skills
- Active Listening
- Strategic Planning
- Time Management
- Team Leadership
- Customer Service Orientation
- Inventory management
- Complaint Resolution
- Product KnowledgePatient Care and Physical Therapy
- Sports Injury Rehabilitation
- Therapeutic Exercise
- Clinical Reasoning
- Workload Delegation
- Pain Management Techniques
Timeline
Customer Service Representative
Jasbee Petroleum
11.2022 - Current
Night Shift Filler
Woolworths
10.2022 - Current
Consultant Physiotherapist
Sai Shiva Physiotherapy Clinic
12.2018 - 12.2021
Academic Internship as Physiotherapist
NIMS
03.2018 - 08.2018
Masters of Public Health - Public Health
Western Sydney University
Bachelor of Physiotherapy - Physiotherapy
Nizams Institute of Medical Sciences
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