Nikkeisjah Phelan-Devon
Townsville,QLD
Summary
Dynamic professional with a proven track record in enhancing customer experience and streamlining operations at Millers Fashion. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Retail Assistant Manager
Millers Fashion
11.2020 - 02.2025
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Trained and developed new employees for ease of transition into team.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Retail Sales Associate
Autograph
05.2021 - 11.2021
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Personal Carer
Carol Devon
01.2018 - 03.2020
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.
- Facilitated activities of daily living such as grooming, dressing, and personal hygiene for increased self-esteem and confidence among patients.
- Provided safe mobility support to help patients move around personal and public spaces.
Education
Certificate III - Business
TAFE QLD
QLD09-2024
Certificate II - Hospitality
Ryan Catholic College
Townsville, QLD11-2018
High School Diploma -
Ryan Catholic College
Townsville11-2018
Skills
- Computer skills
- Customer service
- Goal setting
- Professional and courteous
- Reliability
Timeline
Retail Sales Associate
Autograph
05.2021 - 11.2021
Retail Assistant Manager
Millers Fashion
11.2020 - 02.2025
Personal Carer
Carol Devon
01.2018 - 03.2020
Certificate III - Business
TAFE QLD
Certificate II - Hospitality
Ryan Catholic College
High School Diploma -
Ryan Catholic College
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