Linda Brooks
Retail
Upper Swan,WA
Summary
Experienced and Reliable Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Casual Team Member
Millers Fashion
02.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Engaged in conversation with customer to ascertain need.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Processed customer transactions using cash register till.
- Followed store planograms to properly stock shelves.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
- Maintained productive, efficient approach to all tasks.
- Cleaned, scrubbed and sanitized sales floor and back storage areas to meet regulatory and group guidelines governing safety and cleanliness.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted customers in selecting merchandise best suited to needs.
- Addressed and resolved customer complaints in polite and professional manner.
- Monitored and verified all merchandise was properly priced and labeled.
- Developed strong cooperative relationships with coworkers and managers.
- Followed company procedures to improve inventory management and reduce shrinkage.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Provided informational resources regarding product knowledge, suggestive selling and promotions availability.
- Assisted stock clerks in lifting, sorting and moving freight to appropriate stockroom, floor or aisle area.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks
Manager
Victoria Station
03.2015 - 10.2015
- Launched quality assurance practices for each phase of development
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Onboarded new employees with training and new hire documentation.
- Managed and motivated employees to be productive and engaged in work.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Manager
Man To Man Menswear
02.2012 - 03.2015
- Launched quality assurance practices for each phase of development
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
Apparel Manager
Kmart
06.2009 - 01.2012
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed over 20 to 50 customers and our KPI,s improving on weekly bases.
- Established performance goals for employees and provided feedback on methods for reaching those milestones
Education
High School Diploma -
South Fremantle Senior High School
Beaconsfield, WA10.1977
Skills
- Billing and Payment Processing
- Member Support
- Cash Register Operations
- Team Member Motivation
- Operational Efficiency and Safety
- Customer Transactions
- Loss Prevention Methods
- Team Collaboration
- Customer Engagement
- Customer Loyalty
- Selling Techniques
- Providing Feedback
- Staff Management
- Policies and procedures
Certification
- [Area of certification], [Company Name] - [Timeframe]
Nature walks, Love my animal's, Like watching Netball . My Family
I really like to go for everyday walks, I live in the Vines and see allot of Kangaroos and Bird's.
I have two cats Mr Smooch and Precious I love my cats so much and they make me laugh everyday.
My Daughter and I are members of the Perth Fever Netball and we have been going to the games for 5years.
I have 3 Amazing Grown children we are a close Family and I am very proud of my Grown children.
Additional Information
I have been in Retail for more than 20 years and made the decision to change career's and working in Community Services, I have completed the course CHC32015
Certificate 111 in Community Services
I thoroughly enjoyed the course and I am very excited to start my new career, Supporting Clients, helping people with in the community.
Timeline
Casual Team Member
Millers Fashion
02.2023 - Current
Manager
Victoria Station
03.2015 - 10.2015
Manager
Man To Man Menswear
02.2012 - 03.2015
Apparel Manager
Kmart
06.2009 - 01.2012
High School Diploma -
South Fremantle Senior High School
- [Area of certification], [Company Name] - [Timeframe]
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