Nikki Roser
Nowra,NSW
Summary
Versatile and dynamic sales assistant with a proven track record in enhancing customer satisfaction and sales performance at Kate English Designs. Excelled in creating eye-catching displays and leveraging excellent communication for stellar service. Skilled in sales expertise and problem-solving, adept at maintaining high service standards across roles. Achieved significant client base expansion through innovative marketing strategies.
Overview
20
20
years of professional experience
Work History
Customer and Online Sales Assistant(Casual)
Kate English Designs
11.2023 - Current
- Sales and Customer service.
- Design eye catching window displays and store layout.
- Creation of custom designed product boxes.
- Handled returns and exchanges professionally, maintaining positive relationships with customers.
- Provided exceptional support during peak seasons, managing increased workload effectively without compromising service quality or response timeframe.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered prompt service to prioritise customer needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
Beautician
Self Employed
01.2005 - 01.2022
- Management Skills
- Banking/Eftpos
- Schedule appointments
- Book keeping
- Stock control/Ordering
- Reception skills
- Maintain Client records
- Advertising/Increase client base.
- Make up/Nail/Manicure/Pedicure.
- Skin care therapy.
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
Gym Manager
Curves
11.2005 - 07.2008
- Open and close of Gym.
- Banking/Eftpos
- Credit control
- Business Reporting
- Rostering
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Expanded clientele base with targeted marketing strategies such as social media campaigns and local partnerships.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
Education
Operation of A Curves Franchise
Curves International
Melbourne, VIC11.2006
Cert III Community Childrens Services.
TAFE
Nowra12.2003
Cert II in Tourism(Sales/Operations)
TAFE
Nowra12.2001
School Certificate
Nowra Technology High
Nowra10.2001
Skills
- Sales expertise
- Cash/ Eftpos/ Banking
- Brand Awareness
- Customer Service
- Excellent Communication
- Merchandising/ Window display
- Organizational Skills
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Adaptability and Flexibility
- Reliability and punctuality
Timeline
Customer and Online Sales Assistant(Casual)
Kate English Designs
11.2023 - Current
Gym Manager
Curves
11.2005 - 07.2008
Beautician
Self Employed
01.2005 - 01.2022
Operation of A Curves Franchise
Curves International
Cert III Community Childrens Services.
TAFE
Cert II in Tourism(Sales/Operations)
TAFE
School Certificate
Nowra Technology High
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