Nina Schwarz
Gold Coast,QLD
Summary
Proven achiever with extensive experience as a Retail Sales Assistant at Myer Gold Coast/ Melbourne, adept in cash handling and POS operations. Excelled in customer service, enhancing store sales through effective problem-solving and teamwork. Demonstrated ability to boost customer satisfaction and loyalty, contributing to a positive shopping environment and repeat business.
Overview
3
3
years of professional experience
Work History
Retail Sales Assistant
Myer Melbourne
Gold Coast, QLD
10.2021 - Current
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Improved store appearance with effective merchandising and creative displays.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Increased sales by offering advice on purchases and promoting additional products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Increased sales by providing exceptional customer service and product knowledge.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
- Boosted add-on sales through suggestive selling techniques and product recommendations.
- Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.
- Located merchandise across various stores to address customer needs.
- Ensured that all company policies were adhered to diligently during transactions which included verifying age requirements for certain items.
Skills
- Punctuality
- Cash Handling
- Cash Register Operation
- Goal-Oriented
- Processing payments
- POS Terminal Operation
- Visual Merchandising
- Returns processing
- Brand Awareness
- Store maintenance
- Sales expertise
- Opening and closing procedures
- Building rapport
- Fitting room maintenance
- Negotiation
- Promotions and discounts
- Order tracking
- Fashion sense
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Time Management
Timeline
Retail Sales Assistant
Myer Melbourne
10.2021 - Current