Nirali Thesiya
lightsview,SA
Summary
Results-oriented individual with track record of success in resolving technical problems and providing support for wide range of hardware and software systems. Adept at troubleshooting complex technical issues and providing hands-on support to users. Possesses excellent customer service and time management skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Console Operator
OTR
11.2022
- Interacted with a diverse customer base of 100+ daily, providing friendly and approachable service
- Assisted customers with product selection and recommendations, increasing sales by 15%
- Managed multiple responsibilities, including restocking and maintaining store organization, reducing out-of-stock incidents by 20%
- Resolved customer issues with a 90% satisfaction rate
- Participated in 5+ training programs, demonstrating adaptability and reliability
- Contributed to a positive store environment, driving customer satisfaction metrics.
Intern
Direct Focus Solution
03.2024 - 06.2024
- Assisted in the creation and revision of 10+ organizational policies, improving operational efficiency by 15% and ensuring compliance with healthcare regulations
- Designed and disseminated 5+ motivational posts and materials, boosting staff morale by 25% as measured by internal surveys
- Designed a comprehensive internship course for occupational therapists, facilitating the training and development
- Participated in training on various leadership styles, enhancing my ability to adapt leadership approaches to different situations and team needs
- Completed training on the positive and negative impacts of collaboration, applying these insights to improve team dynamics and project outcomes
- Gained knowledge in AI and ML applications in healthcare, contributing to innovative solutions and process improvements.
Microbiologist
Heer Clinical Laboratory
05.2022 - 07.2022
- Processed an average of 50 patient samples daily, ensuring prompt and accurate diagnosis
- Maintained a 99% accuracy rate in laboratory tests, minimizing errors and ensuring reliable results
- Streamlined processes, reducing test result turnaround time by 20%
- Managed high-volume workloads, consistently meeting deadlines without compromising quality
- Analyzed and interpreted microbial cultures to assist in diagnosing infectious diseases
- Conducted 100+ routine and specialized microbiological tests monthly, including aerobic/anaerobic cultures, gram staining, and biochemical identification
- Performed antimicrobial susceptibility testing with 98% precision
- Utilized serological techniques for microbial identification, improving diagnostic efficiency by 15%
- Doctors to interpret pathology reports, improving diagnostic accuracy by 15%.
Laboratory Technician
Sparsh Pathology Laboratory
05.2020 - 04.2022
- Delivered outstanding service and optimal outcomes for patients, enhancing patient satisfaction by 20%
- Conducted 200+ microbiological and pathology tests, including semen analyses and other andrology diagnostics
- Managed sperm freezing procedures, ensuring 99% viability of samples
- Performed data entry, reporting, and patient liaison, maintaining a 98% accuracy rate
- Packaged and freighted cryopreserved materials to other sites, ensuring safe transport with zero incidents
- Conducted routine assays using automated techniques, achieving 95% efficiency
- Liaised with referring doctors to interpret pathology reports, improving diagnostic accuracy by 15%.
Education
Master of Health Services Management -
Kaplan Business School
Adelaide, SA10.2024
Master of Science in Microbiology -
Shree Ramkrishna Institute of Computer Education and Applied Sciences
VNSGU, India04.2020
Bachelor of Science in Microbiology -
Shree Ramkrishna Institute of Computer Education and Applied Sciences
VNSGU, India04.2018
Skills
- Communication abilities
- Team Collaboration
- Goal-oriented mindset
- Attention to Detail
- Outstanding communication skills
- Creativity and Innovation
- Strategic planning and analysis
- Administrative Support
- Microbiology Techniques
- Research and documentation
- Safety Compliance
- Medical Laboratory Procedures
Certification
- Work With Children Check
- National Police Check
Career Statement
Seeking a competitive and challenging environment where I can advance within a reputable and established organization. A good team player with the ability to be self-motivated and work without supervision, maintaining a can-do attitude while completing tasks efficiently and accurately. Enjoy working with colleagues and helping others and possess outstanding interpersonal communication skills, problem-solving abilities, and decision-making skills, along with leadership qualities that I can use in my professional career.
References
- Shilpa Paneliya, Scientific Officer, Australian Clinical Labs, Vishu21906@gmail.com, 0414135774
- Sheetal Kanani, Admin Officer, Royal Adelaide Hospital, Kanani651995@gmail.com, 048110704
Projects
Dissertation on Antimicrobial Activity of Honey.
- Analyzed phytochemical, physicochemical activity of pure honey samples and its antibacterial and antifungal effect on microorganisms.
Internship Arogyam Clinical laboratory
- Performed a wide range of laboratory tasks, including routine blood tests and microbial culture techniques, utilizing both automated analysers and manual methods. Assisted pathologists in specimen examination and developed expertise in troubleshooting laboratory equipment to ensure accurate test results. Contributed to quality control measures and research projects, leading to improved efficiency and timely diagnosis and treatment of various medical conditions.
Timeline
Intern
Direct Focus Solution
03.2024 - 06.2024
Console Operator
OTR
11.2022
Microbiologist
Heer Clinical Laboratory
05.2022 - 07.2022
Laboratory Technician
Sparsh Pathology Laboratory
05.2020 - 04.2022
Master of Health Services Management -
Kaplan Business School
Master of Science in Microbiology -
Shree Ramkrishna Institute of Computer Education and Applied Sciences
Bachelor of Science in Microbiology -
Shree Ramkrishna Institute of Computer Education and Applied Sciences
Similar Profiles
Sarthak JainSarthak Jain
Console Operator at OTRConsole Operator at OTR
Ananya SahaAnanya Saha
Accounts Payable Officer at OTRAccounts Payable Officer at OTR
Nathan KiddNathan Kidd
Assistant Manager at OTRAssistant Manager at OTR