Nirmal Ghimire
Strathfield
Summary
Creative and artistic team player with updated knowledge of menu items. Dedicated to providing positive customer experience to build loyal customer base.
Overview
6
6
years of professional experience
Work History
Food and Beverage Attendant
Marriott Hotel
06.2022 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Assisted in menu development, resulting in increased sales and positive feedback from customers.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Upsold menu items when appropriate, contributing to increased revenue generation without compromising guest satisfaction.
Bartender
Merivale
06.2019 - 01.2022
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Planned and coordinated special events to boost customer numbers and profits.
Cellar Staff
Merivale
01.2018 - 02.2019
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Bachelor of Science - Information Technology
Australian Institute of Higher Education
01.2022
Skills
- Outstanding Customer Service
- Alcohol Ordering
- Extensive Spirits Knowledge
- Anticipating Guest Needs
- Age Identification and Compliance
- Monitoring Alcohol Consumption
- Interpersonal Relationships
- Teamwork and Professionalism
- Food and Beverage Service
- Hospitality and Guest Service
- Upselling Strategies
- Interpersonal skills
Timeline
Food and Beverage Attendant
Marriott Hotel
06.2022 - Current
Bartender
Merivale
06.2019 - 01.2022
Cellar Staff
Merivale
01.2018 - 02.2019
Bachelor of Science - Information Technology
Australian Institute of Higher Education
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