Nivien Sleiman

• Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Trained new staff members in customer service techniques and hotel operations.
• Resolved guest complaints with empathy and swift action, preventing negative online reviews.

• Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
• Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
• Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
• Communicated with customers to promptly resolve complaints and address inquiries.

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Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.

• Communicated with customers to promptly resolve complaints and address inquiries.
• Processed payments with focus on accuracy and correct cash-handling procedures.
• Delivered excellent customer service to support company reputation and patron satisfaction.
• Trained new staff members on proper customer service and hospitality policies.