Noraliza Santos

Senior Test Analyst with over 15 years of experience in delivering high-quality software solutions across insurance, telecommunications, and government sectors. Proficient in manual testing, system integration, API validation, and execution of automated tests. Expertise in test planning, reporting, and mentoring junior testers within Agile/DevOps frameworks. Previous experience at Auto & General (Budget Direct) ensures strong knowledge of A&G’s products and systems.

• Senior Test Analyst, Public Trust, 04/01/25, 07/31/25, Contract, Led integration testing for Azure-based ETL processes (Logic Apps, Function Apps, Service Bus)., Validated data transport and file exchange workflows for enterprise financial systems (E2E and JUAT testing)., Managed test planning and execution in Azure DevOps, ensuring traceability across requirements including analysis of impacted business processes., Collaborated in defect triage sessions, supporting risk-based defect prioritization., Microsoft Dynamics 365, Azure DevOps
• Senior Test Analyst / Test Automation Engineer, Chorus NZ, 06/01/13, 11/30/24, Designed and executed system integration and API testing for fibre fulfilment, customer ordering, and API gateway projects., Executed B2B regression suites with SOAP UI/Ready API., Applied risk-based testing to prioritize scenarios and identify gaps in test coverage., Partnered with BAs, Developers, and Architects in Agile 3 Amigos workshops to refine acceptance criteria., Management and execution of Automated Regression Test suites using Chorus build UI that runs over Jenkins., Mentored junior testers on tools and techniques, supporting capability uplift., Postman, SOAP UI, Jenkins, SQL, JIRA, HP ALM, QTest, Atlassian/Confluence
• Test Lead, Telecom NZ, 03/01/11, 04/30/13, Coordinated system integration and regression testing across telecom platforms., Produced test plans, traceability matrices, and test summary reports., Facilitated defect triage, risk identification, and sign-off sessions., Recognized with 3x 'Being Your Best' Awards for collaboration and delivery.
• Test Specialist, HP NZ / EDS NZ, 01/01/08, 12/31/11, Developed test plans, executed functional/integration/regression tests, and managed defect lifecycle., Collaborated in Agile teams to ensure coverage and traceability across enterprise projects.
• IT Developer, Auto & General (Budget Direct), 11/01/08, 11/30/09, Supported insurance systems as part of A&G’s product and service delivery., Resolved production issues, implemented enhancements, and ensured system compliance., Collaborated with business teams to validate insurance business rules and requirements.

System Integration (E2E), Functional, API/Web Services, Regression, UAT/BAT, Risk-Based Testing, 3 Amigos workshops, Acceptance Criteria refinement, Continuous Delivery, Defect Triage, Root Cause Analysis, Azure DevOps, Postman/JSON, SOAP UI/XML, ReadyAPI, JIRA, Confluence, Jenkins, Oracle SQL Developer, QTest, HP ALM, SQL, DBeaver, Test Plans & Traceability Matrices, Test Reporting (progress/summary/defects), Test Data Design, Environment Coordination

• Agile Fundamentals Workshop, 2019
• Enterprise Testing Method & Risk-Based Testing, EDS
• Continuous upskilling with Azure DevOps, Jenkins, Postman, Git/Bitbucket